Software Engineer with a unique synthesis of music, technology, sales, and customer service expertise, cultivated through dynamic roles at Apple and Sony. Starting my career at Apple in 2014 as a Specialist, I have a proven track record in sales and inventory management. As an Order Support Specialist, I navigated complex issues, ranging from shipping errors to potential fraud, with precision and efficiency. As a Mentor, my love for knowledge sharing came to the forefront as I trained individuals on diverse topics. Driven by my passion for software engineering, I completed a Software Engineering Career Course at Boca Code, supplementing my Bachelor's Degree in Applied Science from Palm Beach State College. My project 'Level Up', a full-stack web application promoting self-care, was a practical exploration of Google Firestore, Express, and React. I am now eager to bring my unique blend of problem-solving abilities, commitment to quality, and multifaceted background into a software engineering role. I'm particularly drawn to opportunities that celebrate innovation, collaboration, and dedication to creating robust, user-friendly software. Specialties: Full-stack development (JavaScript, Python, TypeScript, Node.js, Express, React) Back-end development with Express and Flask Database management (MongoDB, Google Firestore, SQL) Front-end development (React, JavaScript, TypeScript) Excellence in customer service and training Adept at issue resolution and strategy development Proficient with Agile methodology and GIT
Boca Smart Home
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Software ProgrammerBoca Smart HomeBoca Raton, Fl, Us
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Software EngineerEdgy Nerd Oct 2023 - PresentCollaboration and development of mobile and web applications focusing on accessible interfaces using Expo andReact Native for seamless cross-platform functionality
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Software Engineer InstructorBoca Code Oct 2023 - Dec 2023Boca Raton, Florida, Us• Translated complex technical knowledge into accessible, engaging learning experiences for students• Developed and facilitated lessons on key software engineering concepts, including front-end and back-enddevelopment, middleware integration, and APIs -
Software Engineer InternShelly Group Aug 2023 - Sep 2023Lozenets, Sofia City, BgConceptualized and developed a cloud-based control system for IoT devices, utilizing the MERN stack. -
Peer MentorApple Jun 2021 - Jul 2022Cupertino, California, UsAs a mentor at Apple, I leveraged my expertise to conduct extensive training sessions for employees, facilitating their development and improving team performance. My responsibilities included:Facilitation of training programs on a variety of topics, including: programming, photography, video editing, and music.Streamlining the onboarding process for various roles, enhancing operational efficiency and employee retention.Contributing to sales strategies and goals, resulting in improved team performance and customer satisfaction. -
Order SupportApple Jun 2020 - Jun 2021Cupertino, California, UsIn this role, I demonstrated my problem-solving abilities and customer service skills by effectively addressing a variety of complex order-related issues. My key responsibilities included:Resolving order discrepancies such as items shipped to incorrect addresses, orders matching locations we cannot ship to, and wrong items delivered, thereby improving customer satisfaction rates.Detecting and addressing potential fraudulent transactions, enhancing the company's security and preventing significant losses.Conducting thorough background checks to prevent transactions with individuals or organizations on the terrorist watchlist, ensuring company compliance with global regulations.
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Sales SpecialistApple Apr 2014 - Jun 2020Cupertino, California, UsIn this customer-facing role at Apple, I mastered the art of delivering exceptional customer service while driving sales and handling various other responsibilities. My key duties included:Successfully meeting and exceeding sales targets by leveraging my in-depth understanding of Apple products and tailoring solutions to individual customer needs.Demonstrating and explaining complex technological products to customers, enhancing their product knowledge and usage.Facilitating training sessions for new hires during onboarding, fostering quicker assimilation into the team and enhancing their product knowledge and sales techniques.Resolving customer issues and inquiries promptly, delivering a superior customer experience and fostering customer loyalty.
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Sales SpecialistSony Mar 2010 - Mar 2014Tokyo, JpIn a multifaceted role at Sony, I excelled in maximizing sales, ensuring superior customer service, and effectively managing a team. Leveraging my extensive knowledge of Sony products, I was able to devise and implement strategic sales approaches, all while maintaining a keen focus on customer satisfaction. Through strong leadership and a customer-centric approach, I played a pivotal role in driving the success of our key initiatives.Maximizing sales performance and revenue generation through the application of expert product knowledge and the execution of strategic sales methodologies.Upholding high standards of customer service, effectively resolving customer inquiries, and swiftly addressing any concerns to ensure total customer satisfaction. -
Product Launch ManagerSony Nov 2009 - Mar 2010Tokyo, JpChosen to lead a strategic initiative, I managed one of Sony's selected offsite locations during the holiday season to highlight a newly launched product. Operating with a handpicked team of four, I successfully spearheaded daily operations, inventory control, and team management. My core responsibilities included:Directing the daily operations of the offsite kiosk, ensuring a seamless workflow, high operational efficiency, and a vibrant presentation of Sony's new product.Implementing an effective inventory control system specific to the new product to optimize stock levels and prevent shortages during the critical holiday season.Leading and mentoring a dedicated team of four, fostering a positive, productive, and highly motivated work environment.Monitoring and evaluating performance metrics, implementing necessary changes to drive the success of the product launch initiative.Ensuring superior customer satisfaction by promptly addressing any product-related inquiries, concerns, or issues.This role showcased my leadership skills, project management capabilities, and ability to deliver results under pressure and in a dynamic environment.
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ConciergeSony Nov 2005 - Nov 2009Tokyo, JpAs a versatile professional at Sony, I drove sales while delivering stellar customer service and managing training programs. My key responsibilities included:Driving sales and achieving revenue goals by leveraging my deep understanding of Sony products and implementing effective sales strategies.Ensuring customer satisfaction by providing excellent service, addressing inquiries, and resolving any issues promptly and efficiently.Designing and implementing training programs to enhance the skills of the team, contributing to improved performance and productivity.Implementing robust customer relationship management strategies to foster customer loyalty and encourage repeat business.
Derek Olsen Education Details
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Boca CodeComputer Software Engineering -
Palm Beach State CollegeGeneral
Frequently Asked Questions about Derek Olsen
What company does Derek Olsen work for?
Derek Olsen works for Boca Smart Home
What is Derek Olsen's role at the current company?
Derek Olsen's current role is Software Programmer.
What schools did Derek Olsen attend?
Derek Olsen attended Boca Code, Palm Beach State College.
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