Dom Burns Email & Phone Number

Grantham

Monitoring Infrastructure - Track power distribution, cooling, and environmental conditions using monitoring tools. - Respond to alerts promptly to prevent downtime. - Perform visual inspections to identify potential issues.Routine Maintenance - Conduct regular server and infrastructure maintenance, including power cycling and reboots. - Replace aging hardware like drives and power supplies as needed. - Coordinate with vendors for repair and replacement.Troubleshooting and Incident Management - Diagnose and resolve hardware and network issues, escalating when required. - Document incidents, conduct root cause analyses, and implement preventive actions.System and Network Administration - Configure and maintain servers, switches, and routers. - Manage backup systems and update firmware, drivers, and critical software. - Enforce access control and security protocols.Capacity Planning - Monitor server and storage utilization, planning for future capacity needs. - Support infrastructure upgrades, ensuring efficient resource allocation.Security and Compliance - Maintain physical security and adhere to cybersecurity protocols. - Conduct audits for compliance with data center standards, especially for ISO/IEC.Documentation and Reporting - Keep records of maintenance, incidents, and inventory. - Prepare regular reports on data center status and incidents. - Update standard operating procedures, network diagrams, and configurations.Client Support - Act as a point of contact for client requests and escalations. - Provide hands-on support, including racking and cabling for client servers. - Work with support teams to resolve client issues efficiently.Continuous Improvement - Participate in training on new technologies and best practices. - Suggest improvements for operational efficiency, such as automation. - Mentor junior technicians on troubleshooting and data center practices.

Grantham

Installation, migration and recovery of Khaos Control - LAN and Hosted solutions;Control and support of new projects;Development administration.

• Database installation, migration and recovery, working with remote Windows servers, MSSQL and IIS;• Administering Virtual Machines (cloning and configuration) on company’s remote cluster using V-Sphere;• 1st & 2nd line technical support of the company’s ERP solution; • Internal desktop support, including networking, client machine builds and troubleshooting.

Grantham

• Liaising with service users and NHS personnel to organise deliveries and collections;• 1st Line - supporting NHS personnel in the use of the company’s ordering system;• Liaising with Lincolnshire’s hospitals to co-ordinate peripheral store replenishment.

• Day-to-day running of a small IT company• Focussed on website design, specialising in PHP/MySQL CMSs• Administration and maintenance of 3rd-party websites• 1st Line technical support for individual users and SMEs• Network rollout (wired and wireless) - including site survey, running/terminating cable and AP controller configuration• Server virtualisation/migration

Cheam

• Advice and assistance from initial sales query through to final transaction• Account maintenance• Working with a wide range of business IT systems• 1st and 2nd Line technical support for individual users and SME – helpdesk and field support• Network rollout (wired and wireless) - including site survey, running/terminating cable• Server rollout – from specification through to installation

London

• Proof reading a vast variety of technical information ranging from military manuals, through to civilian and geopolitical yearbooks;• Content editing data submitted by editors to ensure accuracy and adherence to house style;• Administration to ensure accurate records are kept throughout the product life cycle.