Dom Jackson Email & Phone Number

Waterloo, On, Ca

Waterloo, Ontario, Canada

Waterloo, Ontario

* Support global Treasury transformation and payment modernization initiatives* Planning, managing and implementing medium to large complex business projects and operational initiatives* Driving business project execution in partnership with IT project management on technology projects

Waterloo, Ontario

- Business Project Manager in Group Retirement Services (GRS) with deep knowledge of Waterfall project delivery methodology and experienced in Agile and Lean Incremental methodologies- Successful delivery of a wide range of project types and sizes, including multi-year legislative implementations (FATCA and Common Reporting Standard), operational improvement projects, web enhancements, and technical product implementations- Successfully manage several projects concurrently through close collaboration with IT and business stakeholders, and tight sponsor engagement - Responsible for the end-to-end delivery of projects starting with scope definition, requirements elicitation, testing, communications, change management, and implementation- Account management responsibilities for GRS Finance portfolio, involving project identification, estimate intake, writing funding proposals, overseeing project delivery, budget management for the portfolio- Staff management responsibilities for several Business Analysts- Representative for GRS in several industry (CLHIA) working groups- Strong project execution aligned with PMBOK Guide deliverables

Waterloo, Ontario

- Oversee the management, tracking and reporting of a multi-million dollar budget focused on global partner recruitment - Responsible for maintaining, validating and continuously updating corporate app development policies- As Project Manager, lead the development and implementation of a new program designed to attract and retain Enterprise partners- Recruit, create development plans for, and coach co-op students

Waterloo, Ontario

- Solely responsible for maintaining Program viability during corporate restructuring and departmental transition, including revising Program structure to improve its appeal to customers, reduce exam development costs, and shorten exam development timelines- Developed and implemented new Program security policy, business plan and related growth objectives; and overhauled Program reporting to allow for better decision-making

Toronto, Ontario

- Managed the financial and operational performance of 134 Retail locations throughout Ontario, with annual revenues of $65 million, and an operating budget of $20 million- Supervised and coached a team of 11 Territory Managers based throughout Ontario, including complete responsibility for recruitment, training and performance management- Built a high-performing district through extensive collaboration, negotiation and communication with internal and external stakeholders- Coached staff and retailers to lead country in several key business measures- Developed and delivered various training programs to over 100 direct and indirect reports- Developed and implemented "Merchandising Techniques" training guide and handbook which was adopted by Ontario retail staff and 200+ retail locations, effectively used to increase convenience food store sales- Developed and implemented various KPIs which resulted in dramatic performance improvements by staff, including several financial, customer service, and health and safety measures- Successfully spearheaded field involvement in significant strategic marketing and training initiatives- Worked closely with real estate and engineering departments to successfully develop proposals for the development or redevelopment of dozens of retail sites, worth over $50 million in capital expenditure- Developed financial and operational plans for all underperforming sites- Created and fostered a quality culture as evidenced in positive results in sales, customer service, and fiscal and environmental governance and controllership

Toronto, Ontario

- Accountable for improving convenience food store and car wash sales for 120 retail locations throughout Ontario- Provided coaching and business counseling, prepared and conducted training sessions for Shell Canada staff and Retailers on a variety of topics relating to convenience food store and car wash retailing, including merchandising, upselling, operational standards (including health and safety) and financial management- Developed audit process and related reporting to ensure appropriate revenue capture of key convenience store categories- Served as primary liaison between Head Office and field staff to ensure smooth implementation of programs, strategies and policies, in order to maximize sales opportunities- Regularly and proactively consulted with vendors/partners as necessary to fully leverage all revenue-generating opportunities

Calgary, Alberta

- A nationally focused role, responsible for acting as key liaison between Head Office and field staff in communicating strategy and new initiatives with respect to non-fuels retailing- Researched, developed, and secured senior management support for a new convenience food store strategy, instrumental in positioning the company for long-term sustained sales growth- Developed and delivered training packages for national retail staff (over 1000 people nationally) relating to new site standards in order to maximize retail sales- Chaired Site Standards Committee, responsible for establishing operational standards -- including associated training -- for 550 stores nationally

Calgary, Alberta

- Project management, team leadership and policy development- Development and delivery of training programs including major revisions to business contracts and operating procedures manual for a national network of 2300 retail sites

Calgary, Alberta

- Conducted analysis, development, training and implementation of new fuel pricing strategy and procedures- Measured, monitored and regularly reported key performance indicators, including gathering competitive intelligence- Managed a $700K comprehensive customer service and image performance program applicable to a national network of 1700 participating retail sites

Calgary, Alberta

- Supervised staff of 8 in national call centre, processing 300 - 400 calls per day- Member of new graduate hiring committee

Ottawa, Ontario

- Drove dramatic improvements in customer service and site image results

M.B.A.

Bachelor Of Commerce (Hons.)