Dom Mcfall Email & Phone Number

London, England, United Kingdom

• Adopt a proactive multi-agency approach, coordinating care for a caseload of clients from five GP surgeries in the Richmond Primary Care Network (PCN) living with complex, long-term health needs.
• Participate in ten multi-disciplinary team meetings a month with GP, Community Matron, District Nurse and Adult Social Care colleagues. Attend Safeguarding, MARAC and Professionals Huddles when required.
• Work collaboratively with health and care professionals, linking in the local voluntary and community sector to support clients to maximise their independence and reduce health inequalities.
• Conduct comprehensive assessments of clients’ needs and goals during home visits to develop personalised care plans.
• Utilise health coaching and motivational interviewing skills to co-develop strategies with clients to enable them to meet health goals and overcome social barriers affecting their wellbeing, e.g debt, housing.
• Provide a central, continuous point of contact for the client, their relatives/carers and the professionals involved in the shared care plan and escalate actions that have not been undertaken.

Tonbridge, England, United Kingdom

• Provided person-centred social care, enabling clients to live with dignity in their homes.
• Delivered exceptional client/ customer service: Rebooked by 100% of clients.
• Collaborated with my client’s support network and multi-disciplinary teams of healthcare professionals and social care agencies to implement effective support plans.
• Completed training on the following topics:- person-centred social care- duty of care and safeguarding vulnerable persons- GDPR and confidentiality- facilitating dignity, empowerment and independence- best practice for.

Cape Town, Western Cape, South Africa

• Synthesised research on the South African, African, and global renewable energy landscape.
• Compiled in-depth reports on market size, growth potential and regulatory frameworks.
• Identified emerging trends, including demand, segmentation, and key players to advise strategic decision-making and drive growth opportunities.
• Designed comprehensive administrative systems to streamline operations, transparency, and communication among stakeholders.

Cape Town, Western Cape, South Africa

• Steered efficient operations for start-up D2C luxe vegan cosmetics company from inception.
• Vetted, onboarded, and managed cross-functional teams across six cities in South Africa, Switzerland and the US.
• Prepared regular business review reports for stakeholders, tracking the status of the project and any arising concerns.
• Managed administrative duties: scheduled meetings and took minutes, made company payments, and organised travel arrangements for colleagues.
• Negotiated contracts, maintained strong relationships, and ensured resources were allocated within budget.
• Organised a board meeting in Los Angeles for seven key executives and co-manufacturing partners remotely from South Africa.

Cape Town, Western Cape, South Africa

• Provided academic support to students from Grade 3 to university level.
• Areas taught: English Literature, ESL, Mathematics
• Developed and implemented lesson plans, accounting for students’ learning styles and abilities.

Cape Town, Western Cape, South Africa

• Demonstrated a strong work ethic, reliability, and a proactive attitude towards assisting both customers and colleagues.
• Provided exceptional customer service and demonstrated strong multitasking skills in maintaining a high level of attentiveness to each guest.
• Resolved guest complaints or concerns promptly and effectively, aiming to exceed customer expectations and ensure satisfaction.

Grahamstown

• Facilitated weekly tutorial group discussions on topics and marked students' submissions
• Collaborated with peer facilitators to create course material on topics of Sex, Gender, Sexuality and Morality and presented multi-media lectures on these topics to 400 university students

Oudtshoorn, Western Cape, South Africa

• Communicated with clients via telephone and email; secured bookings, addressed inquiries, and ensured delivery of excellent customer service.
• Managed staff, suppliers, and restaurant stock levels.
• Temporary position while the owner was on medical leave receiving radiation therapy.

Cape Town, Western Cape, South Africa

• Contributed to the successful execution of cinema events through setup and breakdown of event space.
• First point of contact for guests during the screening, addressing any concerns or issues in a professional and timely manner.
• Collaborated closely with the production team to ensure efficient operations, coordinating efforts to meet event timelines and maintain a high standard of service.
• Demonstrated flexibility and adaptability in working across multiple locations, ensuring consistent delivery of exceptional service and adherence to company standards.

Bachelor Of Arts (Honours) Open Degree, 2:1

Transferred from Rhodes University and completed my BA (Hons) Open Degree through the Open University. Credits in Strategic Management.

English Literature And Psychology

Academic Focus: Intersectional Feminism, Childhood Studies and Narrative Theory, Postcolonial and Feminist Literature Campus Culture.