Ka Hei Chan Email & Phone Number

Toronto, Ontario, Canada

• Lead diverse teams, develop, and implement SmartLife tech programs, and foster participant relationships.• Consult and analyze client’s issue and provide personalization solutions to maintain independence.• Utilize Power BI to transform data entry and maintain a small-scale database for tracking clients’ requested device, training preferences and training progress.• Work with the national team on marketing, manage evaluations, seek service improvements, and represent CNIB at tech tradeshows and community events.

Toronto, Ontario, Canada

•Facilitated workshops and provided personalized support for visually impaired clients on using accessibility features on their devices and provided education through diverse formats (1:1, groups, in-person, virtual)•Developed and implemented creative strategies to engage clients with accessible programs and technologies. •Assisted clients and customers in navigating the SmartLife Centre and e-commerce webstore, recommended technology and devices that meet client needs, and facilitated purchase transactions through the POS system.

Macao Sar

• Provided support to help students improve their understanding and performance in academic subjects including IT• Reviewing and assessing student assignments while ensuring that students comprehend and learn from their mistakes• Implemented effective exam preparation strategies and maintained a system to track student progress and provide targeted support

Macao Sar

• Provided instruction and planned educational content related to STEM including Scratch and JavaScript coding• Ensured student safety and provided guidance in the use of potentially hazardous tool• Provided weekly progress reports to parents or guardians, detailing students' engagement and achievement in the course material