Mark Domaille Email & Phone Number

La Habra, Ca, Us

City Of Industry, California, United States

Managing and Business Development for sales of Trailer, RV, and Boating after market equipment. Growth of existing accounts and adding new business. Managing Retail, OEM, B2B, and Commercial sales. Developing new vertical markets to grow in. Working with Buyers, and procurement departments to add our product. Developing sales processes and operations.

Whittier , Ca Usa

Working with Australia operations to build the effectiveness of the Playgro USA, Canada, and Mexico operations. Adding centralized data structure to pricing, content, planning. Work with accounting to put controls in place for better financial oversight. building out FOB and POE shipping capabilities. with the sales team plan promotions and growth in accounts in a structured format. work with Amazon Vendor accounts in Canada US and Mexico, and FBA seller account. Program any needed processes and forms for automation. Manage personnel in the office. Account Forecasting, and Budgeting. Retail sales Planning, Database development for reports and production.

City Of Industry, Ca

Worked with the executive team to develop selling channels, new accounts and operations improvement. To streamline account management we added custom tools to run workflow and order management. Built capabilities to better integrate accounts for automation and EDI. Added product to marketplaces direct and through Channel Advisor. Managed selling Representative Groups working with major accounts to place product directly on line and in store. Presented to Buyers and attended open to buy events to expand assortments with Menards, Home Depot, Wal Mart, Amazon, Target and more. Advocated product line expansion that has added new revenue streams. Rebooted social media for the company to use as customer platform and ad platform. Added national installation program for customers post sales satisfaction reducing returns. Worked with Operations and implemented EDI and data loads for account order processing. Added Zendesk support for technical agents. Presented the company to in store and on line buyers closing the first in line sales assortment for the company.

Compton, Ca

(Company Sold) Managed the ecommerce operations for three business units as well as IT operations. Built KPI’s for reporting, Implemented Zen Desk and added a customer service manager to consolidate support, managed social media group, Implemented Shipstation to enable tracking and faster more efficient shipping, Audited all web sites. Setup GSA contract, catalogs, and feeds with sales. Setup retailer accounts and data feeds. Upgraded cabling and servers and planning of MRP systems for manufacturing. Setup phone systems for call routing at factory, offices, Beverly Hills store. Implemented POS systems for retail interfacing to finance. Increased SEM marketing effectiveness, and all marketing efforts. Worked with SEO and A/B to drive traffic to sites. Worked with re-targeting, drip marketing, and video marketing to advertise and draw traffic from existing customers and gain new customers. Worked with Amazon seller central to list product, process orders and work with ranking strategy. Added photographer for product image refresh and social media.

Manager for sales and operations for Ecommerce selling to Amazon Direct, Wal Mart, Target and over 30 of the top internet retailers. Developed automated processes for major retailers to provide detailed information for products required by the largest retailers. I Managed 8 Rep groups for national account sales as well as directly working with buyers. I work with product development, marketing and customer service to release products to the ecommerce channel. Develop promotions and promotions calendar to implement advertising, and costing for sales. Increased revenue over 40% a year for 4 years.

Managed day to day operations for this web based company. Upgraded all web sites to .net technology to ensure up to date programming capability. Worked with teams in Latvia, and India to complete web design and interfaces. Moved the company to automated order processing software for the 87 URLs we published. Integrated UPS and USPS shipping functions into the system to streamline warehouse shipping. Installed PO system and bar coding to track incoming orders and automate warehouse location standards for picking process. Developed customer service systems for customer care ticket tracking, EDI order automation, and manual order management for AGM Distribution business. Improved the quality focus throughout the company. Gave leadership and business counseling to employees, and ownership.

Directed Customer Service, Inside Sales, International Sales, Web Sales, IT, and Administration. Increased customer satisfaction, made proficiency gains, and increased revenue and profit. Provided strong leadership and team building to accomplish goals. IT group built branded web presence and provided tools for sales groups such as, e-catalogs, Plan-o-Gram Software, Image services and sell sheets on demand. Implemented Work flow and document management systems. Atlantic Sold into the top 100 retail and eCommerce accounts in the USA.

Planned and Implemented three main web sites for this parts and service organization. Enabled them to build a new business path to increase revenue from on-going operations in internet sales and customer service. Became vested non management partner in the company.

Directed National Customer Service Departments. Groups in three states included Customer Service, Technical Support, Parts Distribution, RMA's, Service Contract Management, 6 Inside Sales Account Reps and 4 Account Administrators. Managed the growth of sales through report generation to departments and sales reps. Advised reps daily of all account information including sales orders, shipments, backorders, technical tickets, contracts, and customer survey information. A Member of Executive Staff in planning, forecasting and budgeting with P&L responsibility for the customer service and sales group.

I was responsible for administration and operations at the West Coast Distribution Center including shipments, planning, business development, customer service and documentation. Implemented processes to assure accurate order fulfillment and inventory levels. This made a cohesive unit that could accurately give volume projection to our suppliers. Directed Managers and Operations in IT, Engineering, Logistics, ISO9000, and Security.

Provided IT service logistics to over 500 customer accounts. Managed multiple parts and service centers to provide logistics for IBM, Xerox, Office Max, Circuit City, Office Depot and more. Set objectives and goals for account management to each group.Software:All MS Office products, MS Dynamics, Work Flow, EDI, ERP, CRM, SQL, HTML, Accounting, Internet, e-commerce