Service Manager
CurrentLematec works with technical equipment for sections of food, beverage, pharmaceutical and chemical industries: packaging equipment, packaging and vacuum packaging, marking and labeling equipment, industrial food production and processing equipment, palletizing on pallets systems, conveyors, metal detectors, X-ray machines, X-ray and electronic scales.As a Head of aftersales I am:- Developing and optimizing support and service processes, tools, and systems.- Monitoring contract details to notify clients of pending expiration and help process renewal.- Managing the operations of aftersales teams trough direct technical intervention and procure the need subcontractor to ensure set targets are met.- Looking for opportunities to increase efficiency of the Aftersales operation and increase recovery rates.- Identifying, creating and implementing strategic direction for the aftersales departments.- Ensuring technical capability of technical staff and process to insure effective repair and Data/reporting is timely, accurate, and detail,