Business Process Consultant
Current• Project Management and consulting on a regulatory-mandated roll-out of services for members in Medicare and Medicaid. Managed vendor contacts and relationships and provided background for contract development.• Process consulting for new workflows across departments and vendors. Used client feedback, regulatory requirements and user stories to identify process needs.• Develop detailed process flows of existing processes as well as proposed processes using Visio. • Interviewed stakeholders and subject matter experts to understand workflows, issues, and perspectives on the data management landscape of a new program in a highly regulated environment.• Developed a framework for understanding and prioritizing data management issues in a recently launched program. Presented findings to senior management and fielded feedback and challenges.• Drive working meetings to facilitate agreement and decision making among department leadership.• Develop resources, documents and protocols for teams across organizations.• Facilitate change and innovation development with medical and health plan leadership.