Dominick Bryce Email & Phone Number

Brisbane, Qld, Au

Alderley, Queensland, Australia

Melbourne, Australia

Content creation and community building on dynamic platforms such as YouTube, Twitch, Twitter, and Instagram

Melbourne, Australia

●Troubleshooting Hardware, Networking, and System issues for clients in person,over the phone, and via remote connection● Assisting in the deployment and replacement of computer and telephonyhardware for current and new employees in a timely fashion● Closure of incidents and work orders● Escalation of service requests and incidents as needed● Effective use of time and materials● Ensure clients are updated in a timely, consistent, and professional manner

Melbourne, Australia

● Troubleshooting various software and hardware issues with clients over thephone● Educating customers on features of various Apple Products● Booking appointments for customers at Apple Stores both nationally andinternationally● Accurately recording of issues, diagnosis’, troubleshooting steps undertaken, andresolutions that occur while assisting customers● Working with customers from both inside and outside of Australia

Darwin, Australia

● Collaborate with caseworkers and families and carers to achieve the goalsidentified in the case plan.● Participate in the provision of access arrangements as directed, includingtransport observation and supervision of access.● Assist carers to develop appropriate parenting skills and support networks tofacilitate their ongoing care of their children as identified in the case plan.● Document progress toward achieving goals and participate in regular review ofgoals… Show more ● Collaborate with caseworkers and families and carers to achieve the goalsidentified in the case plan.● Participate in the provision of access arrangements as directed, includingtransport observation and supervision of access.● Assist carers to develop appropriate parenting skills and support networks tofacilitate their ongoing care of their children as identified in the case plan.● Document progress toward achieving goals and participate in regular review ofgoals identified in case plans.●● Assist the team as required.● Under the guidance of a Team Leader manage Family Support and After Caresupport cases.● Prepare accurate reports as required. Show less

Darwin, Australia

● Providing remote support for both local and remote clients based in theNorthern Territory Government via both face to face and remote assistance● Accurate incident identification and record keeping● Managing and maintaining a pool of site spare assets to be utilised bythe Northern Territory Government● Routing of open service requests and incidents to support groups● Provision of support to resolve tasks, incidents, and changes relating tooperating environment… Show more ● Providing remote support for both local and remote clients based in theNorthern Territory Government via both face to face and remote assistance● Accurate incident identification and record keeping● Managing and maintaining a pool of site spare assets to be utilised bythe Northern Territory Government● Routing of open service requests and incidents to support groups● Provision of support to resolve tasks, incidents, and changes relating tooperating environment required by various agencies● Monitor, track and update changes, incidents, and tasks.● Ensure clients are updated in a consistent and professional manner● Closure of service requests and incidents● Escalation of service requests and incidents as necessary● Ensure asset information is accurate at time of incident registration● Effective use of time and materials● Timely and accurate documentation of work performed, using thesystems, processes, and/or methods supplied by the team leader. This includeddocumentation, recording and updating of incidents/problems/requests and timerecording.● Working with and handling sensitive and confidential information andabiding by company policies to ensure they stay sensitive and confidential. Show less

Darwin, Australia

● Providing remote support for both local and remote clients based at schools● Accurate incident registration and classification● Routing of open service requests and incidents to support groups● Provision of initial support to resolve service requests and incidents● Monitor, track and update incidents● Ensure clients are updated in a consistent and professional manner● Closure of service requests and incidents● Escalation of service requests and incidents as… Show more ● Providing remote support for both local and remote clients based at schools● Accurate incident registration and classification● Routing of open service requests and incidents to support groups● Provision of initial support to resolve service requests and incidents● Monitor, track and update incidents● Ensure clients are updated in a consistent and professional manner● Closure of service requests and incidents● Escalation of service requests and incidents as necessary● Ensure asset information is accurate at time of incident registration● Effective use of time and materials● Timely and accurate documentation of work performed, using the systems,processes, and/or methods supplied by the team leader. This included documentation,recording and updating of incidents/problems/requests and time recording.● Working with and handling sensitive and confidential information and abiding bycompany policies to ensure they stay sensitive and confidential. Show less

Darwin, Australia

Responsible for the organisation and transport of children for contact withparents in line with departmental legislation● Maintenance of sensitive information within Client files/client history records● Court Attendance with juveniles● Locating absconded/troubled youths● Managing cases of youths returned to their families.

Darwin, Australia

● Daily handling and distribution of physical mail● Creating mailing lists for use by management/team leaders/staff● Responsible for the distribution and maintenance of the office's fleet vehicles andmobile phones● Creation and distribution of client files within the office, as well as interoffice filemovement and movement/recall of files from storage facilities such as Iron Mountain● Document/file tracking via both CCIS and TRIM● Operation of the office land line… Show more ● Daily handling and distribution of physical mail● Creating mailing lists for use by management/team leaders/staff● Responsible for the distribution and maintenance of the office's fleet vehicles andmobile phones● Creation and distribution of client files within the office, as well as interoffice filemovement and movement/recall of files from storage facilities such as Iron Mountain● Document/file tracking via both CCIS and TRIM● Operation of the office land line number● Interacting with disgruntled and sometimes violent clients both over the phoneand behind a counter, as well as notifying police if management see fit.● Taking messages from clients to pass onto Case Management● Transport of crucial finance files to Accounts Payable● Creating and fortnightly maintaining payment spreadsheets for various childcareagencies/foster carers● Troubleshoot incorrect payments and fund recovery procedures● Updating Disaster Management spreadsheets monthly for the safety of both staffand clients● Maintenance of Staff files regarding various training achievements/courses● Maintenance of client financial files● Responsible for maintenance and operation of all printers/faxes/documentshredders in the office environment● Various Training regarding new administration staff● Creation of support tickets for various Staff and management Show less

Darwin, Australia

● Checking invoices for tax compliance according to ATO standards● Handling Bank account details of both employees and businesses● Creating client vendors for use by the Northern Territory Government AccountingSystem● Audit ABN & trading names of businesses for compliance with ABR standards● Ensure accuracy and efficiency with client records● Troubleshoot incorrect payments and fund recovery procedures● Assist with ongoing training in regards to Accounts payable… Show more ● Checking invoices for tax compliance according to ATO standards● Handling Bank account details of both employees and businesses● Creating client vendors for use by the Northern Territory Government AccountingSystem● Audit ABN & trading names of businesses for compliance with ABR standards● Ensure accuracy and efficiency with client records● Troubleshoot incorrect payments and fund recovery procedures● Assist with ongoing training in regards to Accounts payable Staff. Show less

Darwin, Australia

● Delegating and marking off Daily reports● Process and delegate accounts, while accurately making sure that the documentssupplied meet both agency and legislative standards.● Maintaining accuracy of processed records through timely and consistentprocessing standards● Assist with ongoing training in regards to all AP staff● Matching up Qantel reports with correct invoices.

Education record

Education record

Education record