Dominic Cavalli Email & Phone Number

San Francisco, Ca, Us

San Diego, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

∙ Led the training of new hires, and conducted shadow sessions for potential recruits.∙ Created a training video to assist in the sales team’s training and development.∙ Exceeded service standards resulting in an NPS score 50% above plan.∙ Played a key role during the COVID-19 shelter-in-place order by launching and developing an SOP for a new curbside service. ∙ Used upselling techniques resulting in increased units and consignment value.

San Francisco, Ca, Us

∙ Utilized programs such as Salesforce and Zendesk to assist in the expansion of the consignor base by building rapport through various methods of outreach to convert new consignors. ∙ Developed and maintained a relationship with new consignors for 60 days to maximize repeat business and gain new referrals to the platform. ∙ Assisted in new hire training by developing best practices on text message outreach and usage of TextExpander to improve efficiency.

San Francisco, California, Us

∙ Successfully launched a new Stale Leads Team by re-engaging potential driver partners through text messages, resulting in an increased lift.∙ Achieved 1,500+ first trips by guiding driver partners from 254 cities through the sign-up funnel while researching and meeting city requirements.∙ Developed and conducted a time management workshop on Eisenhower Productivity which led to the team’s increased metrics.∙ Founded and led the LA chapter of UberPride, an employee resource group for self-identified LGBTQ and allies.

New York, Ny, Us

∙ Top Sales Leading Manager Q2 FY 2018∙ Analytically fused policy, business goals and the customer experience to exercise executive decision making. ∙ Delivered exceptional customer service standards to maintain a high secret shop score of 98%.∙ Adjusted merchandising methods to increase men’s line of business 3% above goal.∙ Recruited, interviewed and onboarded new talent to foster a luxury brand environment.∙ Perfected styling by discovering clients’ lifestyle needs and cross-selling different categories to increase the quality of the sale. ∙ Administered developmental training with staff which resulted in increased volume during sales leading hours. ∙ Managed and reviewed time and attendance to accurately process payroll.∙ Effectively communicated with team members, upper management, corporate and other stores.