With a post-graduate diploma in applied management and a diploma in hotel management, I have been leading and managing rooms division operations for over 30 years in various international hotels and resorts. My passion is to deliver exceptional guest service and create memorable experiences for every visitor.As the hotel manager at The Observatory Hotel, I oversee the daily operations of the hotel, ensuring high standards of quality, efficiency, and safety. I also coach and mentor the staff, foster a positive work environment, and collaborate with other departments and stakeholders. In my previous roles, I have successfully participated in pre-openings, improved guest satisfaction scores, and increased revenue and occupancy. I am always eager to learn new skills, embrace challenges, and adapt to changing market demands.