Domenico Sciulli Email & Phone Number

Zürich Area, Svizzera

Zürich Area, Switzerland

• Understand the service needs of customers and ensure that the solutions corresponding to these needs• Optimizing the efficiency and effectiveness of the various services, as well as monitoring of the service level with the aim of compliance with these requirements for the customer and to exceed • Setting up and participating in service review meetings• Responsible for the ongoing Service Level - Improvement Process• Responsible performing the various contracts in the system and adapting the various contract documentation• Creation of reports at predefined times as except asscheduling treatment to specific customer requirements

Zürich Area, Switzerland

• Support of Key Account Manager• Supervision of existing key accounts transactional Business• Service projects, migrations, upgrade, Datacenter Services, Workplace Services• Check for an excellent customer experience of allocated clients

Zürich Area, Switzerland

• Configure, plan and implement the customer networks based on different technologies• Analyze and implementing optimization possibilities in the fileds of SDH, PDH, EoSDH, MSP, LAN/IP, xDSL, EFM, ULL, Encryption und OLO• Coordination and commissioning of international contracts in cooperation with the representations in the other 14 Colt countries• Creating and updating the Service documentation in the Colt internal systems• Use as local expert for training in SDH networks

Certificate, Specialista Sistemi Ambienti Web - Informatik Weiterbildung

Electrical/Electronics Equipment Installation And Repair, General

electronic technician