- Ensure employee performance and track our key performance indicators (KPIs) - Monitor the performance of supervisors and their teams. - Responsible for the management large scale projects and the dynamic allocation of available resources. (Employee, material and monetary resources.)- Planning and analysis of organizational and technical needs of customers. (Salesforce)- Study of needs, planning of product testing and future release.- Implementing new internal procedures for service improvement.- Responsible for the continuous monitoring of work procedures for the technical center.- Change internal team structure as needed.- Hire new employee(s) and ensure integration into the team.- Transfer of skills and training of new employee(s).- Analyze the needs of each employee(s).- Maintain a professional working relationship with our internal and external clients.- Ensuring the progress of projects and finding solutions when needed.- Planning certain high level projects and analyzing needs.- Assist employees in advancing key projects.- Expert in the field of multiple products (SME)- Planning of HL7 interface integration projects - Account manager of specific high profile customers - SQL scripting projects.

Planning, managing and organizing time and resources on a day to day task and implementing of Mckesson Automation product on different pharmaceutical environments. Define and implement project plan in order to optimize, improve and perfect the infrastructure of the help desk support line. Work with the different members of the team to merge their aspiration with those of the company while helping them achieve their own personal goals on a year to year basic. Coordinate with project staff and on-site technicians to ensure customer satisfaction and quality of service during implementation. Transfer of knowledge to support team and Onsite training to customer during implementation. Responsible for managing planning and executing (delivery, Preparation of physical environments…) Installation and integration testing. Responsible for data integrity in a SQL Server Database (2003,2008 ...) Installation of McKesson Automation technology across Canadian hospitals/Retail pharmacies on a window server (2003,2008,2012 ). Creation and modification of HL7 standard Interfaces. Responsible of security of a McKesson ERP System that includes (Financial , inventory and distribution ) Creation of all Crystal report for McKesson ERP financial (Epicor 9) system.Recognition Promoted to team lead of the hospital solution. Deployment of automation solutions in more than 60 hospitals across Quebec Project (Sardm 1,2,3) and more than 27 hospital throughout New Brunswick. Creation, deployment tool to gather more than 27 hospitals orders to centralize into Mckesson Central Fill.

Using UNIX as an environment.Programming in Informix4GL & JavaImplementation of new features and program maintenance.Working with an Informix and Oracle database.Using SQL / SQLPlus to retrieve and update data & maintain data integrity.Diagnose and resolve software issues related to a Custom or Generic Code.Fix, test & install undocumented features regarding program functionality and failure.Create fix programs to update corrupted data.Create new or improve Cognos Impromptu report for customers.Using SSH, Telnet and others communication software to connect to the customer.Multiple supporting features (EDI, ASN, Drop Ship, Inter Company, Accounting…) Answer user’s questions and technical issues about the software functionality.