Acquired by Pax8

• Assist with many Customer Relations Departmental projects to ensure maximum efficiency and productivity is achieved within the team.• Ensure that the highest level of customer service is achieved across all business channels.• Analyze all customer touch points across all mediums and provide monthly reports together with solutions and recommendations on improvement.• Assist with day-to-day Customer Relations activities as needed.

• Provide outrageous experiences 100% of the time, sharing products with the Community.• Generate business results and achieve key KPIs, including revenue and comp growth goals, AVS, IPT, mystery shop scores and loyalty program growth.• Inspire and uplift a team of A-player Team Members who are focused on delivering great experiences to the Community through coaching, collaboration, and by embodying core values and key habits.

• Perform educational trainings throughout Sephora locations on product knowledge and brand history.• Assist on stage as a brand representative with the focus to push sales and completing services for clients.• Focus and review brand sales weekly, monthly and quarterly with regards to creating sales strategies to increase brand performance in store.

* Assist with the growth and development of all cast in all worlds, on boarding new hires, and assessed new hires during the interview process with on stage demos.* Assisted through the Edmonton area with education sessions, with a main focus on development of new Senior Skincare Advisors.* The understanding and focus of Sephora’s business acumen is also a focal point for my position. Understanding and completing brand assortments and updates, brand sale and product figures, and… Show more * Assist with the growth and development of all cast in all worlds, on boarding new hires, and assessed new hires during the interview process with on stage demos.* Assisted through the Edmonton area with education sessions, with a main focus on development of new Senior Skincare Advisors.* The understanding and focus of Sephora’s business acumen is also a focal point for my position. Understanding and completing brand assortments and updates, brand sale and product figures, and communicating with account managers/operations to request for cycle counts or increase of max quantities. Show less

* Assist with the growth and development of all cast in all worlds, on boarding new hires, and assessed new hires during the interview process with on stage demos.* Assisted through the Greater Toronto Area with education sessions at Sephora Field Support Center, new store openings and trainings, and development for new Senior Skincare Advisors at multiple locations.* Created a nation wide service called Skinfit. Worked closely with the Retail Service team of Sephora Canada and… Show more * Assist with the growth and development of all cast in all worlds, on boarding new hires, and assessed new hires during the interview process with on stage demos.* Assisted through the Greater Toronto Area with education sessions at Sephora Field Support Center, new store openings and trainings, and development for new Senior Skincare Advisors at multiple locations.* Created a nation wide service called Skinfit. Worked closely with the Retail Service team of Sephora Canada and assisted with all educational print, multiple machine testing, educational videos and multiple store trainings. Consistently tested and approved new products that will and will not work within the service. Show less

• Perform traditional esthetic treatments including manicures, pedicures, paraffin treatments, facials, microdermabrasion, chemical peels, light therapy, aromatherapy massage, hot stone massage and back facials.• Perform medical esthetic treatments including microdermabrasion, chemical peels, and light therapy at an expert level.• Exceptional customer service, in relation to clients consisting of students, staff, and faculty of different ages and diverse cultural… Show more • Perform traditional esthetic treatments including manicures, pedicures, paraffin treatments, facials, microdermabrasion, chemical peels, light therapy, aromatherapy massage, hot stone massage and back facials.• Perform medical esthetic treatments including microdermabrasion, chemical peels, and light therapy at an expert level.• Exceptional customer service, in relation to clients consisting of students, staff, and faculty of different ages and diverse cultural backgrounds.• Analyze client’s skin with the ability to recommend retail products and services specific to their requests. Show less