Domenico Malena Email & Phone Number

Milano, Italia

Managing the clinic operations flow and support AM in training new staff members in the area; Following integration and implementation of all protocols during merges & acquisitions;Staff management from recruiting to training and coaching;Developing clients retention strategy;Weekly, monthly, quarterly and annual performance reporting to senior management; Daily and weekly follow up with clinic team members to ensure the targets achievement

Milano, Italia

Development and implementation of country sales strategy according to local needs (24 clubs managed)Budget managementScouting and Management of third parties for external servicesClients relationship and customer service activitiesStaff coaching and training

Milano

Improve and develop geographical Area’s turnoverPromote Stores’ developmentManage employees career paths in collaboration with HR departmentSupport Store Managers when needed

Milano, Lombardia, Italia

Managing store operations by ensuring highest level of customer service possibleAchieve revenue goals and monitoring expensesDevelopment and implementation of business strategies and customer retentionScouting and managing local suppliersInspire, train and develop the store employees and maintain a positive work environment

Conversano, Puglia, Italia

Launch of a new Communication agency on the marketDevelopment and implementation of the business model and strategiesManaging partners and suppliers relationshipManagement of sales team and direct relationship with key accounts