Vinicius Domenicos Melandes Email & Phone Number

Florida, United States

Clearwater, Florida, United States

Tampa/St. Petersburg, Florida Area

Belo Horizonte Area, Brazil

• Provided support to administrative departments for the EMR system, software, and Microsoft Office Suite by phone, service ticket system, and email.• Led the tech support team in night shifts to make updates on the EMR system in the server and desktops.• Assisted end users providing level II and I support through documented solutions for Active Directory, Email Clients, Microsoft Windows, user devices, and printers. • Responsible for the correction of the Laboratory and Hospital system integration, reducing the service tickets by 10% and eliminating the cost of overtime hours in the IT department.• Delivered tech support on-call rotation for nights and weekends shifts, providing troubleshooting in the system, desktops, network, and printers.

Belo Horizonte Area, Brazil

• Responsible for managing the EMR System by performing tasks such as version updates, account/security administration, and systems tests.• Managed the IT inventory, tagging and tracking IT assets, and requesting new acquisitions when necessary. • Delivered troubleshooting with the EMR system, desktop, laptop, special photographic cameras, and Android phones. • Provided support and guidance to new staff for the IT department by providing training in the EMR system and introduction to SQL language.• Designed reports using the SQL language to improve and facilitate access to information.

Governador Valadares Area, Brazil

• Supervised the IT technician in providing helpdesk support to the Production Department.• Provided personal tech support to department managers in the Windows OS, Microsoft Office Suite and Email/Calendar systems.• Responsible for software management (acquisitions and licenses).• Collaborated with the Production Coordinator to find better solutions for delays and issues on the production line of course material.

Belo Horizonte Area, Brazil

• Collaborated with project leaders by documenting and updating all project information and communicating results to clients.• Identified bugs and collaborated with the development team to analyze and solve problems.• Executed and implemented changes in the EMR system, based on previous documentation, to accomplish client needs.• Identified better processes and opportunities to improve system and information for clients.• Trained users and teams to use the new EMR system.

Governador Valadares Area, Brazil

• Delivered troubleshooting in software, hardware, servers, and network connectivity.• Managed users’ security access permissions.• Played a key role in the implementation of a new EMR system to improve the hospital’s services and business information. • Provided support for Microsoft Windows and Office, systems and software. • Performed desktop upgrades, installed software updates and managed anti-virus programs.