Dom Gelsomino Email & Phone Number

United States

• The Product Support Specialist is responsible for supporting internal and client-facing operational programs. This role involves client service, product training, handling inquiries, and providing support efficiently.
• Training and DocumentationDevelop and maintain user guides, training materials, and other required support materials Lead customer and internal product training, update, and demonstration sessions
• Coordinate third-party training for employees and clientsAssist new team members in learning PS&O processes and procedures
• Product support
• Provision and manage product accounts and credentials for clients and internal users
• Solve complex client issues with assistance from Product Support Senior/Lead/Manager

Meridian, Idaho, United States

At Consulta, we help businesses thrive, one solution at a time!

Meridian, Idaho, United States

• Processing intake documentation from referring medical community partners for new House Calls and Wound Care patients.
• Revising and updating patient data on EMR/EHR programs.
• Coordinating provider appointments for new and existing patients.

Boise, Idaho Area

• Assist in coordination of all aspects of the day-to-day operations of the organization including, but not limited to: human resources management by assisting the Office Management in the organizing and filing of.
• Maintain personnel records/files, contracts management, and policy and procedure management by working with the Office Manager and having filed and organized over 104 partnership contracts over 19 months, as well as.
• Help ensure that the needs and priorities of stakeholders and customers are fully understood and appropriately considered in all planning, design, and delivery activities.
• Collaborate with internal teams to achieve performance targets including Customer Operations and Community Engagement team in designing and publishing of marketing content through various mediums.
• Identify problems in operations process and resolve them in quickly and timely manner. Follow standard operating procedures for efficient business operations.
• Monitor, control, and assist with management of business operations to meet customer expectations and company goals by assisting participant users in information technology questions regarding our tech services.

Boise, Idaho Area

• Contract (Exp. 10/31/2021)
• Independent Contractor seeking to work with management teams through a consulting relationship to provide accounting, finance, and operations performance analysis and support, including certified project management, IT.

Boise, Idaho Area

• Served as a role model in recovery and promoted hope, wellness, and recovery outcomes for clients, with services and outcomes shaped by client self-direction and responsibility.
• Reviewed and revised long-term care plans by completing quarterly and biannual care plan updates with the patient.
• Optimized client care with interdisciplinary case reviews, and ensured services remained within the scope of practice as established by Optum to provide mental health services.

Boise, Idaho

• Enrolled over 100 individuals experiencing homelessness into PATH Project to receive mental health and social work/case management services which was an increase in over 60% of total enrollment from the previous year.
• Successfully housed and/or provided grant funded housing funds assistance to over a dozen clients at risk of homelessness or experiencing homelessness allowing them to exit their homelessness situation.
• Earned 100% client satisfaction in all mental health services with successful client graduations from program in a timely manner.

Meridian, Idaho

• Conducted real-time assessment of customer readiness and resource availability to successfully move forward with home loans.
• Worked closely with mortgage loan officer to coordinate and request documentation from client to for smooth closings.
• Protected institution by verifying approvals against established lending guidelines.
• Prepared and submitted packages for underwriting department review.
• Compiled crucial financial information from employers, landlords, and other available documentation.
• Evaluated clients' backgrounds with information collected from credit bureaus, employers, and personal references.

Boise, Idaho

• Received Banker of the Month Award and Recognition within the first month of employment for month's total sales and service activities for the in-store branch location.
• Proactively sought new customers through in-store marketing and in-aisle prospecting.
• Opened accounts, handled teller transactions, sold/cross-sold bank products and services, and resolved complex customer services issues.
• Maintained a consistent sales streak of 30 personal checking accounts and a total of $10,000 in loan pipeline revenue accounting for 1/4 of total sales revenue among branch sales employees.
• Reduced bank fraud with in-depth checks on suspicious transactions.
• Backed up teller line with transaction processing, drawer balancing, and vault services.

Bachelor Of Science (B.S.), Political Science - Public Policy & American Government

B.S. in Political Science, American Government and Public Policy Emphasis. Minor in General Business Management.

Degree, General Studies