Dom Governatori Email & Phone Number
@offchainlabs.com
1 phone found area 971
LinkedIn matched
Who is Dom Governatori? Overview
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Dom Governatori is listed as Product at Offchain Labs at Offchain Labs, a company with 9 employees, based in Portland, Oregon, United States. AeroLeads shows a work email signal at offchainlabs.com, phone signal with area code 971, and a matched LinkedIn profile for Dom Governatori.
Dom Governatori previously worked as Project Manager, Product at Offchain Labs and Product Operations Manager at Instacart.
Email format at Offchain Labs
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AeroLeads found 1 current-domain work email signal for Dom Governatori. Compare company email patterns before reaching out.
About Dom Governatori
Dom Governatori is a Product at Offchain Labs at Offchain Labs. He possess expertise in strategic planning, digital marketing, leadership, business strategy, social media and 24 more skills.
Listed skills include Strategic Planning, Digital Marketing, Leadership, Business Strategy, and 25 others.
Dom Governatori's current company
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Dom Governatori work experience
A career timeline built from the work history available for this profile.
Product Operations Manager
- Drove significant product enhancements and operational efficiencies by leveraging deep analytics and cross-functional collaboration. Instrumental in redesigning the error message system, which substantially reduced.
- Spearheaded a company-wide error-messaging overhaul, enhancing user comprehension and decreasing escalations from customer support to product and engineering teams by 40% through comprehensive data analysis and.
- Created and maintained comprehensive operational dashboards using SQL and Python, improving data-driven decision-making and operational transparency.
- Enhanced cross-functional collaboration by establishing regular syncs between Product Operations, Engineering, and Customer Support teams
- Led an initiative to optimize the user checkout experience, resulting in a 25% decrease in abandoned carts
Project Manager, Operations
- Led day to day operations and owned strategic project management initiatives in a high-growth fintech environment, optimizing processes for growth across a rapidly scaling company.
- Managed the end-to-end process for new cryptocurrency listings, including due diligence and market analysis, supporting the platform’s growth from $20M to $1B in daily trading volume.
- Owned the tooling and provisioning process for over 400 employees, significantly enhancing access controls, and facilitating seamless employee onboarding.
- Integrated real-time customer feedback into the product development lifecycle, achieving a 20% improvement in customer satisfaction.
- Optimized KYC procedures, clearing a backlog of 280k sign-ups and reducing new customer onboarding time by 50%.
- Developed and deployed operational dashboards to track product improvements and customer support efficiency.
Product Operations Manager
- Enhanced the bridge between customer support and the product and engineering teams, establishing protocols that accelerated issue resolution and improved product quality.
- Bridged Customer Support with Product, Engineering, and Compliance teams, leading weekly synchronization meetings that enhanced interdepartmental communication and accelerated problem resolution.
- Directed quality assurance processes for web, mobile, and backend development, ensuring robust product functionality and high user satisfaction.
- Managed the Customer Support JIRA board, prioritizing and escalating critical issues, reducing bug resolution time by 25% and improving customer service metrics.
- Implemented a feedback loop from customer support to product development, resulting in a 15% reduction in recurring issues.
- Developed training materials and conducted sessions for customer support teams, leading to a 20% increase in first-contact resolution rates.
Customer Support Operations
- Joined as the 20th employee. Led the expansion and optimization of customer support operations,significantly enhancing efficiency and response times in a high-growth environment.
- Scaled and onboarded a team of 300+ customer support agents by identifying BPO partners and working cross-functionally to scale our support team, reducing pending customer cases by 79% within the first four months.
- Owned and Reconfigured Zendesk instance to streamline processes, reducing average resolution time by 85%
- Implemented a quality audit process, significantly improving service quality and increasing customer satisfaction (NPS) from 26% to 85%.
- Deployed self-service options (ADA) and live chat to provide real-time responses, driving a 90% improvement in first reply time
Colleagues at Offchain Labs
Other employees you can reach at offchainlabs.com. View company contacts for 9 employees →
Luke X.
Colleague at Offchain LabsNew York, New York, United States, United States
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MN
Maryum Nisar
Colleague at Offchain LabsKundiān, Punjab, Pakistan, Pakistan
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MK
Mahimna Kelkar
Colleague at Offchain LabsNew York, New York, United States, United States
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AA
Andy A
Colleague at Offchain LabsAustralia, Australia
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TZ
Tsahee Zidenberg
Colleague at Offchain LabsUnited States, United States
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BL
Ben Law
Colleague at Offchain LabsSingapore, Singapore, Singapore
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GV
Ganesh Vanahalli
Colleague at Offchain LabsUnited States, United States
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VB
Vincent Buggs
Colleague at Offchain LabsLagos, Lagos State, Nigeria, Nigeria
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MC
Monika Choudhary
Colleague at Offchain LabsDelhi, India, India
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TG
Tyler Galaskas
Colleague at Offchain LabsGreater Harrisburg Area, United States
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Frequently asked questions about Dom Governatori
Quick answers generated from the profile data available on this page.
What company does Dom Governatori work for?
Dom Governatori works for Offchain Labs.
What is Dom Governatori's role at Offchain Labs?
Dom Governatori is listed as Product at Offchain Labs at Offchain Labs.
What is Dom Governatori's email address?
AeroLeads has found 1 work email signal at @offchainlabs.com for Dom Governatori at Offchain Labs.
What is Dom Governatori's phone number?
AeroLeads has found 1 phone signal(s) with area code 971 for Dom Governatori at Offchain Labs.
Where is Dom Governatori based?
Dom Governatori is based in Portland, Oregon, United States while working with Offchain Labs.
What companies has Dom Governatori worked for?
Dom Governatori has worked for Offchain Labs, Instacart, and Binance.Us.
Who are Dom Governatori's colleagues at Offchain Labs?
Dom Governatori's colleagues at Offchain Labs include Luke X., Maryum Nisar, Mahimna Kelkar, Andy A, and Tsahee Zidenberg.
How can I contact Dom Governatori?
You can use AeroLeads to view verified contact signals for Dom Governatori at Offchain Labs, including work email, phone, and LinkedIn data when available.
What skills is Dom Governatori known for?
Dom Governatori is listed with skills including Strategic Planning, Digital Marketing, Leadership, Business Strategy, Social Media, Marketing Strategy, Blockchain, and Customer Service.
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