Dom Smith Email & Phone Number

Durham, North Carolina, United States

- Seasoned catastrophe claims professional with extensive experience in leading and supervising teams in the handling of high-volume property catastrophe claims.- Proficient in overseeing all aspects of catastrophe claims operations, including staffing, training, and resource allocation, to ensure efficient and effective response to catastrophic events.- Skilled in developing and implementing strategic plans and processes to streamline claims handling, maximize productivity, and maintain high levels of customer satisfaction.- Experienced in providing guidance and support to claims adjusters, assisting them in evaluating complex claims, resolving disputes, and negotiating settlements within policy guidelines.- Demonstrated ability to analyze data and metrics to identify trends, assess performance, and make data-driven decisions to improve claims outcomes and operational efficiency.- Strong leadership skills demonstrated through effective team management, mentorship, and coaching to foster a positive work environment and drive continuous improvement.- Effective communication skills demonstrated through clear and concise communication with internal stakeholders, external partners, and policyholders to provide updates on claim status and ensure transparency throughout the claims process.- Committed to upholding company standards, regulatory requirements, and industry best practices in catastrophe claims handling, while adhering to strict timelines and service level agreements.

Durham, North Carolina, United States

- Demonstrated extensive management proficiency as the designated delegate and backup for managers across the organization.- Achieved a 20% reduction in team cycle time through training adjusters on Xactimate Mobile, leveraging iPhone's LiDAR capability for on-site claim sketching and settlement.- Provided guidance and coaching to newly hired adjusters as a designated mentor.- Successfully negotiated and settled moderate to complex claims.- Conducted thorough investigations on assigned claims, sourcing information from insured parties, third parties, and external resources.- Ensured the maintenance of accurate and up-to-date claim file documentation for moderate to complex losses.- Identified and resolved obstacles within the claims process autonomously, without requiring supervisory approval.- Provided support in handling Catastrophe claims during critical periods.

Raleigh, North Carolina, United States

- Served as lead adjuster, actively supporting team leadership through quality reviews, oversight, reporting, and new hire training initiatives.- Proficient in managing moderate to complex homeowner property losses across various perils, including catastrophe duty assignments.- Consistently closed an average of 200 claims per quarter, showcasing efficiency and productivity.- Proficient in handling auto and property catastrophe claims resulting from natural disasters, including hurricanes, tornadoes, floods, hail and wildfires.- Skilled in conducting rapid damage assessments and implementing mitigation measures to expedite the claims process and minimize losses.- Experienced in managing a high volume of claims in disaster-stricken areas, prioritizing tasks, and deploying resources efficiently to meet policyholders' needs.- Demonstrated ability to accurately estimate property and vehicle damage, including structural damage, contents loss, and auto physical damage, utilizing industry-standard estimating software.- Strong knowledge of insurance policies, coverage limits, and regulatory requirements related to auto and property catastrophe claims.- Effective communication skills demonstrated through regular updates and coordination with policyholders, vendors, and other stakeholders to ensure transparency and facilitate timely claim resolution.- Proficient in navigating challenging and dynamic environments, adapting to changing circumstances, and maintaining composure under pressure.- Committed to providing compassionate and responsive customer service, supporting policyholders through the claims process with empathy and professionalism during times of distress.

Charlotte, North Carolina

- Handled virtual auto claims using photo packages and video calls to assess damage.- Communicated with the insured, body shops, and salvage yards on a daily basis.

Greenville, South Carolina Area

- Proficient in conducting on-site inspections and assessments of vehicle damage resulting from accidents, collisions, and other incidents.- Skilled in utilizing industry-standard estimating software to calculate repair costs and determine the extent of damages to vehicles.- Experienced in negotiating settlements with repair shops, auto body shops, and other service providers to ensure timely and cost-effective repairs.- Demonstrated ability to accurately document damage assessments, including photographs, diagrams, and written reports, for insurance claims processing.- Strong knowledge of automotive repair techniques, parts, and labor costs, enabling accurate estimation of repair expenses.- Effective communication skills demonstrated through interactions with insured individuals, claimants, and other parties involved in the claims process.- Proficient in managing a high volume of field assignments, prioritizing tasks, and meeting deadlines to ensure prompt resolution of claims.- Committed to providing exceptional customer service by addressing inquiries, resolving concerns, and guiding claimants through the claims process with professionalism and empathy.

Columbia, South Carolina Area

- Proficient in evaluating soft tissue bodily injury claims, including whiplash, strains, sprains, and other non-visible injuries, with a focus on ensuring fair and accurate settlements.- Skilled in conducting comprehensive medical reviews, analyzing medical records, and consulting with healthcare professionals to assess the extent of injuries and treatment plans.- Experienced in negotiating settlements with claimants and medical providers, taking into account medical expenses, pain and suffering, and other relevant factors.- Demonstrated ability to handle sensitive interactions with empathy and professionalism, understanding the impact of injuries on claimants' lives and advocating for fair compensation.- Strong knowledge of insurance policies, regulations, and industry best practices related to soft tissue bodily injury claims.- Effective communication skills demonstrated through clear and concise written correspondence and verbal discussions with claimants, attorneys, and other stakeholders.- Proficient in utilizing claims management software and databases to accurately document claim activities, track expenses, and maintain compliance with company guidelines.- Committed to continuous improvement and staying updated on developments in medical treatment protocols, legal precedents, and industry trends related to soft tissue bodily injury claims.

Columbia, South Carolina Area

- Proficient in evaluating liability claims across various sectors, including personal injury, property damage, and general liability.- Skilled in conducting thorough investigations to determine liability, assess damages, and negotiate settlements within policy limits.- Demonstrated ability to effectively manage a high volume of liability claims, ensuring timely resolution and customer satisfaction.- Experienced in collaborating with legal counsel, experts, and other stakeholders to resolve complex liability disputes.- Proven track record of accurately documenting claim activities, maintaining records, and adhering to regulatory requirements.- Strong communication skills demonstrated through regular interaction with claimants, witnesses, and other relevant parties to gather information and provide updates on claim status.- Dedicated to continuous learning and professional development, staying updated on industry trends, regulations, and best practices.- Committed to providing exceptional customer service by addressing inquiries, resolving complaints, and guiding claimants and insureds through the claims process with empathy and professionalism.

Augusta, Georgia Area

Columbia, South Carolina

Columbia, South Carolina Area

Lexington, South Carolina

Bachelor Of Arts (B.A.), Economics And German

Education record

Activities and Societies: National Honor Society, JROTC, Student Council, Varsity Soccer, Varsity Golf, and the George C. Marshall.