Dominika Baran Email & Phone Number

Lisbon Area, Portugal

Lisbon Area, Portugal

Providing first level support of failures on services and platforms, advanced troubleshooting and resolution of reported issues.Assessing, creating and escalating new incidents to the appropriate support team (both internal and external), troubleshooting GSM network Elements (IN, HLR, SMSC, GGSN, VM, etc.), daily use of MySQL, MSSQL and Oracle SQL.Analysis of network call traces using different protocols including roaming scenarios, analysis of system flows, using XML or JSON requests and verification of network and system flows, using the HLD and LLD documentation.

Providing end to end technical, billing and product specialized support to business customers located mostly in Poland, Netherlands, UK and USA; working as an Expert agent, helping to manage the team’s productivity and case handling; quality assurance evaluations of calls and email cases on a daily basis; helping to rebuild the call structure for the whole Customer service department.

Working for UK and Irish region; answering inbound calls which require quick resolution of technical issues; ability to work under pressure and in stressful conditions; focusing on meeting monthly requirements and targets set by the company; specialised to provide technical support for mobile devices and computers on senior level.

Cracow, Lesser Poland District, Poland

Weekly English lessons; responsible for organising all materials needed to teach; preparing and delivering lessons according to schedule in order to provide the best and most efficient results required by the company at the end of the course;

Lesser Poland District, Wieliczka County, Poland

Bachelor'S Degree, American/United States Studies/Civilization

Bachelor'S Degree, Cultural Studies/Critical Theory And Analysis