Domingo Chen Email & Phone Number

Greater New York City Area

Salt Lake City

• Led a team of 27 members that were part of a larger global 24 X 7 team, responsible for production monitoring and support of the global Operations production environment. Responsibilities and key projects included:
• Operational management and oversight of the middle office business units.
• Incident creation, response and management to ensure proper escalation, engagement, follow-up and resolution.
• Engaged with development and business managers to optimize their production environments by reviewing changes, rollouts, high risk items and recurring issues.
• Proposed, adopted, modified and implemented enhanced operational procedures and system tools.
• Performance management of staff that included preparing reviews, mentoring, feedback and career development.Notable Project:

Salt Lake City

• Managed the successful implementation of global technology projects that required coordination and communication across all levels of business managers, developers, engineers and other subject matter experts across.
• Led a global project team to build out and migrate a Disaster Recovery Data Center and a 500+ seat trading and office location.Ran workshops and meetings with infrastructure, development, SMEs, and business teams for.
• Led a global team to implement an Enterprise Platform Virus Scanning System. This project required working with subject matter experts from Information Security, Engineering, Storage, and Support teams. The creation of.
• Led a global project to reduce the number of Windows infrastructure production alerts. Worked with global engineering, infrastructure and support teams to identify, classify, eliminate noise, and automate resolution of.

M.S., Telecommunication And Computing Managment

B.S., Computer Science