Domingo Rivera Email & Phone Number

Jersey City, New Jersey

New York, Ny

Responsibilities and Accomplishments Include: • Drove efforts by identifying and implementing a positive overall client experience.• Delivered outstanding client services by asking open ended questions to better tailor the client’s needs, wants and experience (duration of vacation, recommend best places to eat, best places to shop, etc.).• Deepened client relationships by delivering effective services, mutual respect, and broadening their experiences and knowledge. This provided repeat business and word-of-mouth referrals. • Proactively educated clients on utilizing available access channels by walking them through the website in person or over the phone (i.e. Foreign Currency, Travelers checks, Gift Checks, Gift Cards, Online and Telephone Banking).• Used social media to keep current with new technologies, Hot Apps, and social platforms to use as conversational pieces and provided tips to clients on how to enjoy their visit.• Referred American Express products while achieving goals through daily sales activities and Amex sales promotions.• Resolved account service issues and responded to client inquires promptly and effectively.• Continuously learned new and existing products through sales aids (features, benefits, fees, etc.)• Executed financial transactions in accordance with American Express policies, procedures and Best Practices while maintaining records and daily drawer balancing.• Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and American Express assets.

New York, Ny

Responsibilities and Accomplishments Include:• Assisted high net worth clients with all their business needs in a timely and accurate manner. • Provided personable service to customers by genuinely welcoming them and providing prompt service.• Provided customers with such quality service that lines would form so that I can assist them.• Resolved any customer problems and responded to inquiries quickly, effectively and satisfactory.• Allocated funds to correct accounts: Coding and endorsing of checks, wire transfers, cash, and deposit/ withdrawals.• Referred customers to respective areas of the bank with regard to certain inquiries.• Adhered to legal and corporate regulatory policies and procedures.