Professional with skills and experience in management roles, in the areas of IT service management and governance, as well as in the coordination and delivery of consulting projects and services, for national and international clients, in the areas of IT Life Cycle Management, Risk Management, Privacy, Business Continuity and Information Security, among others.Working in scenarios of acquisitions, mergers or continuous organizational restructuring, currently in charge of the Global Program Office (projects and services delivery control (on time, on budget and on quality)) and the Consulting team of Claranet Portugal.Areas of knowledge: Quality Management, IT Service Management, ITIL, Information Security Management, GDPR, Prince2, Agile, Design Thinking, Competitive Intelligence, Innovation, Scenario planning, Kanban, Scrum, Six Sigma and Cobit 2019.
Listed skills include Itil, It Service Management, Iso 20000, Team Management, and 29 others.