Dominic Sequeira

Dominic Sequeira Email and Phone Number

Operations Manager @
Dominic Sequeira's Location
Maharashtra, India, India
Dominic Sequeira's Contact Details

Dominic Sequeira personal email

About Dominic Sequeira

Sales & Marketing Distribution Management•Self manage high turnover organizations in diverse business environment.•Presentation skills.•Deal with international and local clientele to negotiate business dealing, tie ups, strengthen client support, service and business operations, while developing contacts with principals.•Manage duties related to strategic business planning, implementation, supervision and taking necessary steps in against of competitive markets and changing business scenarios.•Conduct market research for target segments. Plan, manage and close long cycle sales.•Maintain awareness of industry trends & issues on how they could affect sales territory.•Manage product promotion, conduct presentation-product demonstration and participate in trade exhibitions, offers and product presentations. Review sales and marketing operations through assessment of customers’ performance.•Research and analyse competitor activities on a regular basis, facilitate penetration of target market, leading to increase in market share.Specialties: •Customer Acquisition & Management•Sales Strategies Planning & Implementation •Client Relationship Management Skills•Product Launch and Market Turnarounds•Annual Sales Growth Strategies ( P&L).•Team Building/Performance Improvements•Sales Leadership & Channel Management•Skilled in Staff Handling-Training & Motivation

Dominic Sequeira's Current Company Details
CISCO

Cisco

Operations Manager
Dominic Sequeira Work Experience Details
  • Cisco
    Programme Operations Manager
    Cisco Apr 2015 - Present
    Mumabai
    • Handling Telecom Service Provider.• Primary point of contact to provide service activities and deliverables.• Provide case request escalation management.• Having a team of HTE Engineers reporting and ensuring that customers get full support on issues. 24x7 engaging engineers to solve and give Root cause analysis of the issues.• Operational analysis of critical issues - Cisco performs operational data analysis on critical issues by identifying customer knowledge gaps and operational abnormalities/gaps. Following analysis, we provide recommendation’s or identify possible solutions that you may implement to help close knowledge and system quality gaps.• Engineering failure analysis (EFA) coordination and reporting - Coordinate the return of parts requiring a failure analysis and communicate status to you. Regular reporting, status, and escalation assistance is provided.• Service delivery-level reporting - Provide reporting that focuses on delivered service levels (weekly, Monthly Quarterly and Yearly).Enabling customer giving profitable revenue savings.• Custom reports - Provide custom reports in support of SLA reporting requirements or as specified by customer.• Sev1 & Sev2 incident management - Provide case request and escalation management support for Severity 1 and Severity 2 cases during business and non-business hours.
  • Gulf News
    Area Distribution Controller
    Gulf News Jan 2014 - Jan 2015
    Abu Dhabi/Alain
    To manage subscription sales for Gulf News and other products in the assigned territory under both Pre-paid and Credit Subscription categories. To plan, organize, coordinate and administer the distribution team in completing deliveries in the prescribed manner and achieving specified sales/ distribution objectives.Strategising direct marketing plans, accomplishing sales targets, preparation of MIS providing necessary assistance and ensuring achievement of the organizational revenue targets in budgeted parameters.Follow up of renewals of subscriptions both personal and corporate and generate new contracForecasting monthly/annual sales targets and executing direct marketing plans within a given time frame thereby enhancing existing readership base.Maintaining genial relations with the bulk subscribers such as hotels/airlines/corporate for enhancing their satisfaction levels as well as generates avenues.Reporting competitor’s activities to the parent company and their current base movement, current penetration levels and channels and identifying of potential sales.Monitors unsold of employee sale copies and retain them within approved levels. Also, to check and utilize display opportunities and refine optimum supply levels at street points.Planning & implementation of new product launches.Area mapping to devise distribution strategy and optimum utilization of manpower.Managing the resources & manpower by planning their annual leaves, reassignments and reallocation. Resolution of complaints from subscribers, Distribution Agents and Distributors and settling disputes of retail and Employment sales.Responsible for appraising the sales force of their job requirements and organizational Expectations of them. Undertake training of Distributors on customer handling, services, procedures and promotion schemes. Prompt resolution of customer complaints and accurate assessment of distributor performance for the Performance Bonus.
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  • Micro Group Of Companies
    Operations Manager
    Micro Group Of Companies Mar 2012 - Nov 2013
    Uae
    •Responsible for 9 Retail Store and 13 kiosks in UAE. Selling Products of Cannon Camera, Nikon Camera, Telecom products mobile phones of Apple Products, Samsung, RMA and Accessories.•26 Store In charge Manager reporting, 4 Warehouse Manager and 4 Service Engineers.•Increase revenue / market share through hard selling and ensuring targets are met.•Ensure technical areas, Performance Management through audits and kpi’s.•Ensuring Duty Managers routines, peak day planning is documented and smooth store operations.•Ensuring stocks are maintained through proper supply chain Management.•Training on Product. On hand training on selling techniques.•In charge of developing, promoting, tracking and administering incentive programs for the sales team.•Recruitment, Appraisal and maintain Attrition.•Support and implements sales and Marketing initiatives and campaigns including loyalty, churn prevention, win back and lead gens and conversion.•Ensured Regional Project Management, Budget and forecasting.Achievements:•Improved all service delivery parameters like Preventive Maintenance Service Adherence (from 44 to 99%), Response time from 39% in 4 hours to 82% in 4 hours, Turn Around Time from 38% in 48 hours to 83% in 48 hours.•Tracked CRM and other results, analysed performance, developed reports & measures, coached Sales Managers, Service Engineers and their teams to improved success.•Developed, rolled-out and regularly new launched product Merchandising. Rolled out CRM process of customer data.
  • Pcm Fzc
    Business Operations Manager
    Pcm Fzc Jun 2009 - Feb 2012
    Uae
    •Looking after Operations sales UAE/Kuwait/Oman/India Operations.Grew Revnue sales from 1million AED to 9.8 Million AED for the financial year 2010.•Looking after Operations Sales, Training, Business Conduct and Compliance. Generating Revenues from Selling Industrial Automation Products (Flexkon’s Conveyors/Pack Leader Label Applicator/Primera labeling Printers/HSA (HP)) Variable coding etc, through a team of Sales Manager.•Business Planning and evaluate marketing strategy. Lead country sales team to maximize customer satisfaction and achieve company strategic objectives (Revenue and Non-Revenue related).•Responsible for Sales through B2B. •Plan and prioritize’ personal sales activities and create prospect contact towards achieving agreed Revenues stream, including costs and sales and also managing personal time and productivity.•Plan and manage personal business portfolio/territory/business according to an agreed market development strategy. Manage product/service mix, pricing and margins according to agreed aims.•Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction.. Attends to customer issues promptly. Owns account information in relevant CRM systems.
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  • Vodafone India
    Branch Operations Manager
    Vodafone India Oct 1999 - May 2008
    Mumbai Area, India Thane District
    • Responsible for for All Service Delivery of Vodafone Services. (Products) Headed branch operations comprising of Channel Managers / Area Retail Managers, Major Accounts Manager, SME Managers, Branch Accounts, Customer Service Managers & Vodafone Store Managers. • Increase effectiveness of staff by recognizing opportunities for development and proactively creating new systems/process and structures. Develop metrics to measure growth and performance of the department handling all types of queries related to Churn/Retention and stores performance.• Serving as First Point Resolution for all customer queries, thereby ensuring cordial relationship with customer’s which would result in sustaining profitability.• Responsible for overall look and feel of the branch. Responsible for overall rating of the branch in Branch Operation Audit and Branch Quality Audit in all parameters• The key responsibility is to ensure that there are no escalated complaints of the customers and if any, being resolved to full satisfaction of the customer sat first instance only.• Increased sales revenue and centre profitability by efficient shop operations/service reach.• Maintained Indica Audit Scores more than 90% and Internal SMS based C-Sat scores.• Led Vodafone Stores foray into Retail sale by setting up service franchisees • Maintained ROI and ensuring Distribution Reach in Revenue stream.• Ensured 100% collection & maintained Bad debts below 3%; Increased distribution width by over 100% in 3 years, field strength by 200% and the retail outlets from 1790 to 4700.• Managing the call center complaint resolution and key improvements. Managing various customer feedback activities including CSAT and Mystery Audits.• Streamline the process of CAF movement and customer verification in the circle to facilitate faster decision making .Maintaining effective churn control on account CAF barring.
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  • Ricoh India Ltd
    Territory Manager
    Ricoh India Ltd Sep 1998 - Sep 1999
    Mumbai Area, India
    Selling Photocopiers and Fax Mc.
  • Enkay Technologies (India) Pvt. Ltd.
    Territory Manager
    Enkay Technologies (India) Pvt. Ltd. May 1995 - Sep 1998
    Mumbai Area, India
    Selling NEC/Nitsuko Key Telephone system and Brother Fax Mc.
    View

Dominic Sequeira Skills

Goal Orientation Thailand Consulting Market Channel Uae Credit Cards Insurance Key Account Management Vendors Windows Sales Sales Operations Market Research Outlets Cannon Career Development Return On Investment Close Deals Tracker Business Administration Corporate Training Distribution Management Sep Ira Australia Singapore Charting Dynamics Systematic Functional Support Management Revenue Cyber Handball Nokia Contractors Cellular Communications Pcm Sms Crm Putting Leadership Auditing Football Mob Visa Nis Ethics Strength Training Accounting Samsung Telephone Systems Execution Incentive Programs Delegation Profit Purchase Orders Interpersonal Relationships Channel Partners Forecasting Customer Satisfaction System Telecommunications Business Services Cluster Bangalore Team Management Market Penetration From Scratch Reports Strategy Organizational Development Dinners Aims Direct Sales Strategies Microsoft Office Towns Cash Flow Forecasting Buying Mobile Communications Training Distribution Network Redwood Distributors Staff Training Customer Service Mumbai Accessories Camera Thermal Earlier System Monitoring Orbit Reporting Pune Promoting Product Marketing Ricoh Dhs Epc Vodafone Channel Sales C Instrumental Coordination Retail Joining Hockey Star Personality Development Handsets Data Analysis Managerial Finance Business Development Communication Citibank Business Analysis Negotiation Customer Relationship Management Strategic Planning Sales Management Operations Workshops Sourced Increasing Sales Revenue Distributed Team Management Renew Marketing Service Quality Electrical Engineering Qos Apple Products Project Planning Sat Project Industrial Automation Contractual Agreements Market Share Fax Eager Presentations Market Development Vocational Education Mc Pricing Country Computer Proficiency Responsibility Council Internal Audit Attrition Phoenix Distribution Banking Branch Banking Efficient Portfolio Gross Profit Bpl Moves Warehousing Administering Leveraging Technology Vendor Management Credentials Nikon Compliance Subordinates Business Planning Relationship Building Knowledge Base Stocks India Rate Rma Interviews Office Automation Trips Market Knowledge Driving License Nec Staff Development Appraisals Middle East Channel Engagement Interventions Marketing Strategy Recruiting Evaluation Arpu Selling Sponsorship Dubai

Dominic Sequeira Education Details

Frequently Asked Questions about Dominic Sequeira

What company does Dominic Sequeira work for?

Dominic Sequeira works for Cisco

What is Dominic Sequeira's role at the current company?

Dominic Sequeira's current role is Operations Manager.

What is Dominic Sequeira's email address?

Dominic Sequeira's email address is do****@****ail.com

What schools did Dominic Sequeira attend?

Dominic Sequeira attended Symbiosis Institute Of Management Studies, St Joseph High School ( Wadala) Mumbai.

What are some of Dominic Sequeira's interests?

Dominic Sequeira has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.

What skills is Dominic Sequeira known for?

Dominic Sequeira has skills like Goal Orientation, Thailand, Consulting, Market, Channel, Uae, Credit Cards, Insurance, Key Account Management, Vendors, Windows, Sales.

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