Provide warm and professional customer service while onboarding new clients and maintain existing clients, inquiry response, insurance eligibility, claim submissions questions concerning billing and insurance policiesIdentify new client insurance needs, insurance risk, goals, current coverage, and financial situation by scheduling meetings for new customers, ensuring a personalized experienceAssist current policyholders during the insurance claims process while overseeing existing insurance claimsManage electronic and paper records and ensure all contracting paperwork is kept current

Project manage to initiate, plan, execute, monitor and control each PV system until close.Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.Employ use of SalesForce CRM to record pertinent data relate to perspective customer's site quality and financial qualifications.Inform potential clients of NRG's services and solutions.Provide PPA, buy, loan, and lease options for customersUtilize Google sketch up to create panel rendering for client propose projects.Conduct analysis of customer's current and project electrical usage and finacial ROI.Meet w/prospective buyers for solar systems, sales, lease, PPA, designingsolar systems.For customers residential homes.Utilize CRM data to deliver critical insights into trends and profiles, developing target programs for businesses to increase revenue opportunities.Record prospect contact information in Salesforce.Create sales presentations determining ROI and other financial incentives to persuade customers to utilize solar energy.Operate as inside sales consultant, primarily in areas of customer relations, sales/service support, coordinating production and transportation schedulingDeliver PowerPoint presentations at homeowner's kitchen table to educate and sell.

Maintained team staff by recruiting, hiring and training employees.Developed and maintained professional relationships with clients.Assisted sales team to improve working of employees and designed required strategies.Ensured availability of vehicles by correctly maintaining appropriate inventory.Maintained the stability and reputation of the brand by providing excellent customer service.Recommended strategies to ensure optimal level of vehicles in market.Met and exceeded company’s minimum requirements for all metrics (PVR, Product and Warranty penetration).Ensured compliance to all company policies and procedures for safety standards.

Trained staff in managing store and supervised work.Established good working relationships with customers.Monitored merchandise and maintained high standards for products.Resolved customer issues efficiently.Protected customers by providing a safe and clean store environment.Completed store operational requirements by scheduling and assigning employees.Identified issues with the Point of Sale system including VeriFone (credit/debit processing).

Assigned employees specific duties and follow up.Prioritize all issues that arise from staff or customers.Promoted viable team oriented working environment through effective communication.Maintained outstanding store condition and visual merchandising standards.Ensured high levels of customers’ satisfaction through excellent service.Completed store administration and ensure compliance with policies and procedures.Conducted personnel performance appraisals to assess training needs and build career paths.Met sales goals by training, motivating, mentoring and providing feedback to sales staff.

Answered inquiries regarding checking and savings accounts and other bank related products.Recorded all transactions promptly, accurately and in compliance with bank procedures.Performed tasks such as preparing cashier's checks, personal money orders.Maintained documentation and kept it confidential.Received and verified loan payments, mortgage payments.Maintained performance standards and quality service levels.Started and verified all Computers and UNIX system are operating correctly.

Maintained store staff by recruiting, hiring and training employees through networking.Managed store’s inventory levels to ensure meeting of customer needs and is budget aligned.Developed and maintained good relations with customers.Ensured meeting of customer needs and expectations consistently.Responded to customer complaints and comments as necessary. Reviewed stock levels and making key decisions about stock control.

Carried out store initiatives concerning sales, customer service and satisfaction.Achieved and surpassed sales, revenue, productivity, and service targets.Created an environment for work that promotes creativity and motivates employees to give their best.Collaborated with Store Manager to successfully introduce new products and services into the market.Completed month, quarterly and yearly inventories.Maintained outstanding store condition and visual merchandising standards.