Leading a team of 8 Customer Success Account Managers managing approximately 12,000 SME customers across Australia & New Zealand in an array of industries within their portfolio.Proven track record of customer retention, reactivation and minimal churn in a high-volume environment. Solid experience in overachieving sales team performance, exceptional customer service and low staff attrition rate. Adept in scaling team size and results through numerous initiatives leveraging technology, own knowledge & experience acquired and collaborative work with other internal departments.Over the last 4.5 years, assisted in growth of Customer Success Division from 5 members to a total of 28 staff (pre COVID-19 impact). This comprised of Retentions & Customer Support units within team, temporary staff for peak promotional seasons on top of Account Managers and Seniors.ResponsibilitiesDaily management and coordination of full team ensuring impeccable levels of service across their hybrid role of:Sales: Finding opportunities & prospecting within portfolioRetention: Retaining existing customer base & reactivation of ‘off-book’ Customer Service: General account queries and handling ad hoc requestsAccountable for attaining & exceeding team’s monthly KPIs & quarterly targets for AU & NZ, segmented into:o $ Business Loan & Line of Credit originations o # of Settlementso % Conversion (Retention, Churn, Reactivation & Unconditional Approval-to-Settlement)o :) Net Promoter Score (NPS), TrustPilot & CSAT

Manage financial relationships for SMEs across all industries in Australia.

· Responsible for the successful enrolments of students into online Certification, Diploma and Degree level courses. Project Management (PMI, Prince2, Agile, Six Sigma & OTEN)Information Technology I.T.(Microsoft, Cisco, Oracle, SAP, CompTIA, Linux, ITIL, ISEB, CBAP, ISC2, Deakin & Red Hat)· Consulting with students and professionals within the IT and Project Management fields on the right courses and enrolling them to assist them in their career or aid them in getting in to their desired industry and role · Maintaining a pipeline of sales to consistently meet revenue and enrolment targets· Direct Marketing Representative for the team, assisting in the mass-mail campaigns and coming up with ideas to increase responses and enrolments· Providing industry knowledge, market trends and career-related advice internally and over the phone to studentsAchievements· Topped the team in Revenue for November 2014 (114%) and February (143%) · 120% Q3 on both Revenue and Enrolments· Part of the SEEK Learning website photo shoot and filming which included scripted and improvised videos on YouTube and Facebook during the Q3 Marketing Campaigns

Dominic is responsible for the successful recruitment of Civil, Structural and Telecommunications Design Engineers, Project Managers and Drafters. With broad knowledge within the Australian Engineering sector, he offers a very high level of understanding of his clients and candidates requirements. Dominic has a strong ability to clearly define client requirements and candidate motivators, and as such is responsible for high profile placements within the Australian Engineering sector. Through a very professional and personal approach, Dominic develops strong business relationships with candidates and clients alike. A leader by example, Dominic utilises his rapport building skills and gains credibility and respect from individuals that he deals with.

Whilst studying full-time at university, Dominic was employed on a part-time basis with Officeworks in Five Dock NSW as a Technology Sales Representative. On a daily basis he would advise customers and sell various technology-based items including: laptops, computers, printers, cameras, phones, GPS devices and projectors. All of this was based on customers budgets, preferences, working requirements and tastes.Responsibilities:• Technology Sales Representative• Customer Service Assistant• Leading and training new team members within the Technology division• Point of Sale (POS) trained, cascading inventory, stock counts, fulfilling tasksAchievements:• Multiple Customer Service appraisals and ‘You Pinned It’ badges• Numerous ‘Warranty and Add-on Sales’ awards