Dominic Dillard Email & Phone Number

Missouri City, Tx, Us

Missouri City, Tx, Us

Automotive Performance Parts Distributor and Manufacturer.

Houston, Texas, Us

Daily customer relationship building and high level technical consulting to Enterprise, SMB and consumer customer bases within the MSP space. Taking and supporting clients from initial request, discovery and quoting process. Conducting transitions from sales to service/technical through high-level technical hand-off. Trusted by team and customer base to come up with the right solution the first time.• Creating comprehensive and complex custom I.T. Solutions, statements of work, and presentations.• High-level technical understanding and research for: server workstation hardware components, Microsoft Windows OS, Apple MacOS, Virtualization: VMWare/HyperV, Network equipment: routers, switches, firewalls, Wifi, cabling, phone systems, Microsoft Office 365 ecosystems, Data backup, disaster recovery, I.T. Security, Cloud-based I.T. Infrastructure, Network Attached Storage, Email, software licensing/subscriptions and various other software.• Conducting initial discovery, on-site surveys and creating detailed documentation• Quote building with estimated work-hours based on previously acquired technical knowledge of implementation; and information gathering• Building processes for improvement and streamlining workflows• Conducting effective technical hand-off to service/technical teams for implementation• Conducting client facing meetings, quote review with user friendly documentation in non-technical speak• Negotiating partnerships, parallel product providers, with front-end/back-end compensation• Negotiating lease and product agreements with financial institutions/product providers• Assistance with product sourcing and procurement• Assistance with technical troubleshooting• Connectwise Ecosystem• Utilizing Remote Monitoring & Maintenance application E.G. Kaseya, Labtech, etc

Houston, Texas, Us

Daily management of the HPC Service Desk and technical team working it. Oversaw the technical workload and coordinated with leaders regarding stress points and team needs. Technical learning of High-Performance Cloud Compute and X-ISS product lines. Also, delegation/working of tickets within the ConnectWise eco-system.• Coordinated with upper management to create change to better reach organizational goals.• Maintained client happiness and approval ratings.• Worked with clients for tech account creation.• Assisted with technical team overhead in scheduling.• Assisted technical team with technical tickets.• Strong ITIL based focus regarding service delivery and documentation.• Daily, Weekly & Monthly Team scheduling and communication (meetings) with cross-functional teams.• Maintained employee happiness via load balancing.• Consulted with teammates to resolve internal and external issues between the team and clients.• Knowledge of HPC Systems within Linux and Windows eco-systems.• Proficiency with ConnectWise ticket eco-system.• SaaS/IaaS Environment

Houston, Texas, Us

Directed the daily operations of IaaS, hosting, and billing solutions. Managed all abuse and security platforms and software according to best practices. Identified new technologies, products, and improvements by staying up to date on industry trends, market activity, and competitors. Oversaw troubleshooting efforts, colocation server management, Brocade, and Foundry routers and switches, and web design in a fast-paced environment. Developed and maintained customer relationships by providing outstanding support, guidance, and researching and recommending new opportunities to enhance current services. • Doubled revenue annually from the first - ninth year.• Managed and troubleshooted Tier 1 – 3 support inquiries from clients.• Business and partner strategy handling and implementation.• Pre-sales/Post-Sales Account Management• Structuring of service level agreements and service delivery.• ROI and Resource Management• Brand Management (5 Brands), including flagship.• IPv4/IPv6 Brokerage• Subject matter expert in Microsoft Office Suite, Windows/Linux OS administration, and numerous other MSP related applications, software, and hardware. • Acquired small to large partners to become the primary source for bare-metal servers, colocation and managed services in Chicago, Buffalo, Denver, United Kingdom and Czech Republic. • Provided consulting to several end consumers and small hosting businesses partnered with Nexeon, eventually they developed into thriving competitors in the colocation/hosting sector and branched out on their own.• Scouted and negotiated the new property acquisition for the company’s expansion plans.• Handled all local IT prospects from build out to maintenance.• Built reliable high-quality teams in support and sales, which reflected companies’ morals and goals.• Cross-functional team management and strategic planning• Abuse and technical support assistance during periods of high workloads.• IaaS/SaaS Environment

Oversight and management of all financial aspects of the business.

Community which aimed to highlight a lot of the up and coming MMOs and other games both Foreign and Non-Foreign. This involved many games like SD Gundam Online, Dynasty Warriors Online, and DragonBall Online, etc. · Community Management · Forum Management

Rochester, Ny, Us

Mentored inner-city youth and students by providing advocacy, task management, relationship building, and goal planning to prepare them for future success as adults. · Assisted the kids in developing skills and strategies for dealing with issues they faced daily regarding school, families, and social pressures. · Coordinated college tours and technical skills job training to encourage the children to continue learning, obtain their high school diploma or GED, and consider pursuing higher education.

Rochester, Ny, Us

Ensured customers enjoy their shopping trips and experience during each visit by providing incredible customer service, engaging in friendly conversation, offering assistance when needed, carefully bagging each item, and accurately completing monetary transactions. Performed and exceeded front-end and back-end responsibilities according to company standards. · Awarded Rep of the Month five times over three years.

B.A., History

Transfer, Graphic Design, Liberal Arts

High School Diploma, H.S. Diploma