𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝘁 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠: An indispensable guide to developing future-proof CRM solutions and growing your business exponentially.Zoho CRM is one of the most user-friendly, configurable, and competitively priced CRM systems for managing all your customer relationships. When tailored effectively to your business, it empowers your team to work smarter and helps your business to achieve more profitable and scalable growth. This book will show you how to make the most of Zoho CRM to increase productivity.You'll start by learning about the foundation modules of Zoho CRM such as Leads, Deals, Contacts, and Accounts, and understand their functionalities that enable you to build effective solutions. Then, you'll explore innovative workflows that will help you to save time and make sure that your sales teams are proactively managing opportunities and clients. The book also focuses on Zoho Marketplace, as well as how to extend the functionality of Zoho CRM using custom functions. You'll cover real-world use cases that will inspire you to extend your Zoho adoption by integrating Zoho CRM with other Zoho apps such as Zoho Campaigns, Zoho Forms, Zoho Survey, and SalesIQ. Finally, you'll discover best practices for adapting and evolving your CRM solutions and maintaining your CRM to achieve continuous improvement.Who this book is forThis book is for you if you're a business manager or a business owner interested in learning how the Zoho platform can help transform your business and are looking to gain a practical understanding of how to choose an app from the vast array of Zoho products. Whether you're new to Zoho or have basic experience and want to learn more about its features and apps, this book can help you. Expert Zoho users who want to develop custom solutions for their business will also find this book useful. Foundational knowledge of CRM concepts is expected to get the most out of this book.

Founder of a CRM Consultancy based in Ribchester, Lancashire. In the last six years we have supported over 300 businesses to successfully implement Zoho CRM/Zoho ONE and have proudly released 5 Apps on the Zoho Marketplace since November 2019.So if you are a Zoho user or would like to know more about becoming one, then you need to speak to me.

Co-Founder and Executive Director of Oneserve (Cloud hosted Service Management application) providing a significant contribution to the first three years of the business from start-up to a £1 million turnover company with 40 clients.