Dominick A. Faust Email & Phone Number

Royersford, Pa, Us

• Provide remote support for 22,000 clients nationwide.• Proficient supporting multiple platforms of remote assist software’s:o Bomgar Representative Console Build 16.1.3o DameWare Mini Remote Control Version 7.5.9.1 64bito Microsoft Remote Desktop Connection (RDP) and Windows Remote Assistanceo VNC Viewer 5.2.1 64bit• End user support for Windows 7 Enterprise, Windows 8.1 and Windows 10 for Dell laptops, desktops and Lenovo Helix tablets.• Assist the users with password resets and system rights using Microsoft Active Directory• Troubleshoot end users issues with Microsoft outlook and Exchange.• Averaged completion of 20 to 25 tickets per day. • Proficiency with ticketing system Service Now software.

West Palm Beach, Florida, Us

• Configure and maintain approx. 1000 Hewlett Packard desktop and laptops in-house plus phone support for telecommuter users in remote locations.• Rollout and implementation of Microsoft Office 365 for Outlook on desktops and laptops.• Image desktops and laptops using Altiris Deployment Solutions.• Setup Cisco 8841 VOIP phones and Cisco IP Communicator with Jabra Direct software and headphones.• Convert users from Microsoft Lync 2010 to Microsoft Office 2015 Skype for Business.• Setup Rekon Technologies Software for Lien Release management.• Installation and maintenance of Citrix Receiver for Windows.• Setup Cisco AnyConnect VPN and RSA SecurID Hardware Tokens.• Proficiencies with ticketing systems CA Service Desk Manager and Service Now softwares.

Singapore, Sg

• Maintain and configure various versions of Blackberry mobile devices.• Setup and maintain cell service for T-Mobile devices, including contacting the business vendor, purchasing, porting cell numbers, setting up in-house WIFI and network email access.• Configure and maintain approx. 500 Lenovo workstations, desktop and laptops in-house and remote phone support for sales, field service and remote location users.• Image desktop and laptops using Symantec Ghost Solution Suite 2.5.• Install Microsoft Office Communicator 2007 R2 on all laptops, workstations and desktop site wide.• Work with the local vendor to supply the end-user with most up to date laptop models and a flexible workstation model to best suit the Software, Electrical and Mechanical Engineering Department’s needs.• Maintain documentation of all network drops from switch port to patch panel for all site wide IDF closets.• Proficient with the Incident Request portion of Microsoft SCCM ticketing tracking system.

Singapore, Sg

• Provide Support for on-site Executives at Fort Washington.• Supervise and coordinate daily activity of Analysts, Contractors and PC Specialists.• Assist with upgrade of site wide upgrade from 100MB Ethernet to 1G LAN.• Upgrade all laptops from Sprint Dialer to Checkpoint Endpoint Security Client.• Upgrade Microsoft Office Communicator 2007 R2 to Microsoft Lync 2010 on all laptops, workstations and desktop site wide.• Installation and maintenance of digital and analog phones, plus voice mailboxes for NEAX 2400 ICS PBX.• Maintain Audio-visual equipment for multiple conference rooms. And assist users with AV problems.• Setup quarterly all-hands web-ex meetings with CFO.• Setup and maintain printer queues on a Virtual print server.• Proficient with the CA Clarity ticketing tracking system.

• Rollout and implementation of Sprint Dialer and Nortel Networks Extranet Client for VPN access to K&S Network.o Develop documentation of procedures relating to Sprint Dialer and Nortel Network.o Train co-workers on the installation and use of Sprint Dialer and Nortel Network.• Develop documentation of procedures relating to daily usage of departmental software applications.• Installation of IBM Token-Ring Network Interface Cards (NIC) PCI, ISA and PCMCIA in Gateway 2000 Pentium based Personal computers and laptops. The Token-Ring NICs are running in a Novell 4.0 network platform in using Windows 95\98, NT and Windows 2000 environments. • Rollout and implementation of Microsoft mail package Outlook 98 on desktops and laptops.• Rollout of 100Mb Ethernet Network and changeover of all NIC from Token-Ring to Ethernet.• Proficient with ticketing tracking system BMC Track-it software.

Pontypridd, Gb

• Installation and maintenance of Lotus ccMail 6.2, Organizer 6.2 and ccMobile 6.0.• Installation and maintenance of Paradox 7.0 modified user based software package (Production Data Collection or PDC).• Installation and Support of:o Novell Perfect Office Suite, featuring Word Prefect 6.0 and Quattro Pro.o Novell LAN Workplace 5.0 for Windows 3.11 and LAN Workplace Pro for Windows 95 and NT.o Microsoft Office Suites 4.3, 95 Professional and Standard and 97 Professional and Standard.• Hardware support and repair of Gateway 2000 Pentium based Personal computers and laptops.

Vienna, Va, Us

• Node Site Coordinator (NSC) for Data Defense Network (DDN) MilNet Node24 • End User Support for Ethernet LAN/WAN and the DDN• Installation, maintenance and design of a Ethernet LAN consisting of:o Baseband Ethernet backbone and multiple bridged subnetworkso Installation, maintenance and design of a 2 way cable TV network (CATV) consisting of: Multi-headend broadband Local Area Network (LAN), close circuit security cameraso Installation and repair of radio frequency (RF) modems, packet communication units, personal computers, interactive terminals, and dial up modemso Installation and maintenance of Microsoft Windows for Workgroups, Windows 95 and NT, TCP. FTP/PCTCP.o Installation and maintenance of Microsoft -- LAN Manager Ver 2.2 Networking software and DOS 6.22• Installation and maintenance of Microsoft Office for Windows 3.1, Workgroups and Windows95 • Installation and/or maintenance of the various end-user electronic equipment (list furnished upon request).

Bs, Radio \ Tv Digital Electronics

Electrical And Electronics

Electrical, Electronics And Communications Engineering