Dominick A. Faust Email & Phone Number

Royersford, PA, US

• Provide remote support for 22,000 clients nationwide.
• Proficient supporting multiple platforms of remote assist software’s:o Bomgar Representative Console Build 16.1.3o DameWare Mini Remote Control Version 7.5.9.1 64bito Microsoft Remote Desktop Connection (RDP) and.
• End user support for Windows 7 Enterprise, Windows 8.1 and Windows 10 for Dell laptops, desktops and Lenovo Helix tablets.
• Assist the users with password resets and system rights using Microsoft Active Directory
• Troubleshoot end users issues with Microsoft outlook and Exchange.
• Averaged completion of 20 to 25 tickets per day.

West Palm Beach, Florida, US

• Configure and maintain approx. 1000 Hewlett Packard desktop and laptops in-house plus phone support for telecommuter users in remote locations.
• Rollout and implementation of Microsoft Office 365 for Outlook on desktops and laptops.
• Image desktops and laptops using Altiris Deployment Solutions.
• Setup Cisco 8841 VOIP phones and Cisco IP Communicator with Jabra Direct software and headphones.
• Convert users from Microsoft Lync 2010 to Microsoft Office 2015 Skype for Business.
• Setup Rekon Technologies Software for Lien Release management.

Singapore, SG

• Maintain and configure various versions of Blackberry mobile devices.
• Setup and maintain cell service for T-Mobile devices, including contacting the business vendor, purchasing, porting cell numbers, setting up in-house WIFI and network email access.
• Configure and maintain approx. 500 Lenovo workstations, desktop and laptops in-house and remote phone support for sales, field service and remote location users.
• Image desktop and laptops using Symantec Ghost Solution Suite 2.5.
• Install Microsoft Office Communicator 2007 R2 on all laptops, workstations and desktop site wide.
• Work with the local vendor to supply the end-user with most up to date laptop models and a flexible workstation model to best suit the Software, Electrical and Mechanical Engineering Department’s needs.

Singapore, SG

• Provide Support for on-site Executives at Fort Washington.
• Supervise and coordinate daily activity of Analysts, Contractors and PC Specialists.
• Assist with upgrade of site wide upgrade from 100MB Ethernet to 1G LAN.
• Upgrade all laptops from Sprint Dialer to Checkpoint Endpoint Security Client.
• Upgrade Microsoft Office Communicator 2007 R2 to Microsoft Lync 2010 on all laptops, workstations and desktop site wide.
• Installation and maintenance of digital and analog phones, plus voice mailboxes for NEAX 2400 ICS PBX.

• Rollout and implementation of Sprint Dialer and Nortel Networks Extranet Client for VPN access to K&S Network.o Develop documentation of procedures relating to Sprint Dialer and Nortel Network.o Train co-workers on the.
• Develop documentation of procedures relating to daily usage of departmental software applications.
• Installation of IBM Token-Ring Network Interface Cards (NIC) PCI, ISA and PCMCIA in Gateway 2000 Pentium based Personal computers and laptops. The Token-Ring NICs are running in a Novell 4.0 network platform in using.
• Rollout and implementation of Microsoft mail package Outlook 98 on desktops and laptops.
• Rollout of 100Mb Ethernet Network and changeover of all NIC from Token-Ring to Ethernet.
• Proficient with ticketing tracking system BMC Track-it software.

Pontypridd, GB

• Installation and maintenance of Lotus ccMail 6.2, Organizer 6.2 and ccMobile 6.0.
• Installation and maintenance of Paradox 7.0 modified user based software package (Production Data Collection or PDC).
• Installation and Support of:o Novell Perfect Office Suite, featuring Word Prefect 6.0 and Quattro Pro.o Novell LAN Workplace 5.0 for Windows 3.11 and LAN Workplace Pro for Windows 95 and NT.o Microsoft Office Suites.
• Hardware support and repair of Gateway 2000 Pentium based Personal computers and laptops.

Vienna, VA, US

• Node Site Coordinator (NSC) for Data Defense Network (DDN) MilNet Node24
• End User Support for Ethernet LAN/WAN and the DDN
• Installation, maintenance and design of a Ethernet LAN consisting of:o Baseband Ethernet backbone and multiple bridged subnetworkso Installation, maintenance and design of a 2 way cable TV network (CATV) consisting.
• Installation and maintenance of Microsoft Office for Windows 3.1, Workgroups and Windows95
• Installation and/or maintenance of the various end-user electronic equipment (list furnished upon request).

Bs, Radio \ Tv Digital Electronics

Electrical And Electronics

Electrical, Electronics And Communications Engineering