Dominick Dinardo Email and Phone Number

Manage and process weekly manual payroll for over 8,000 employees (Union and Non-Union, Hourly and Salary).Facilitate and implement Workday and CMIC business process initiatives to enhance HCM and payroll processes.Coordinate and manage project rollouts.Perform multiple tasks under limited direction, while regularly keeping the stakeholder and the project team involved in changes or progress related to the project.Define needs within current software's to identify potential enhancements, and/or fixes in need of programming escalation.Coordinate workflow and daily operations to meet schedules and deadlines of pay dates and tax filings.Analyze and test process/reporting output for over 50 software reporting forms.Facilitate needed adjustments and/or add-ons to programmers, both internal and external.Troubleshooting, software support for over 70 employees.Assist HR with on boarding and hiring process standards.Manage multiple projects and initiatives simultaneously in a fast-paced environment.Train new hires on software platforms.Accomplishments:Collaborative efforts with ERP and T&I counterparts to successfully implement multiple process enhancements and software upgrades for both CMIC and Workday platforms.Facilitated software conversion; forms based to web based.Coordinated training efforts to support over 70 employees and SOP document creation.Designed new Business Process steps to adjust and enhance overall HCM hiring process rolled out company wide.

Established and maintained exceptional customer relations with internal and external customers.Worked independently and collaboratively as part of various teams within assigned geography to close sales, win business, and reach sales goals.Implemented a sales strategy targeted to decision-makers and business owners to build a network and capture new business.Spearheaded client payroll implementation.Sustained healthy business relationships with over 35 Chase Bank branches.Increased cash flow by closely monitoring and identifying opportunities for improvement in operations.Protected all business interests and oversaw employee retention.Supported current and prospective clients by collaborating between internal departments.Cross-sold other ADP solutions by identifying customers' needs and connecting them with ADP products and services.

Utilized sales tools and on-line systems to retrieve order status and prepare order status reports for the Account Manager and/or customer.Oversaw internal accounts payable.Managed call flow and responded to technical support needs of AT&T customers.Identified the best plan of action for a customer's account based on their needs and provided in depth consultation for best possible solution.Performed troubleshooting and diagnostic support for a wide range of devices