Dominick Robinson

Dominick Robinson Email and Phone Number

Communications Escalations Manager @ SoFi
san francisco, california, united states
Dominick Robinson's Location
Jacksonville, Florida, United States, United States
Dominick Robinson's Contact Details

Dominick Robinson personal email

n/a
About Dominick Robinson

Analytical, dependable, and innovative professional with experience resolving customer complaints, building relationships across different departments, leading special projects, and promoting conflict resolution. Adaptable with the ever-changing business and customer needs by staying well informed with policies and regulations. Cultivates key professional relationships for continued growth and maintains collaboration with HR and Management.Resourceful negotiator and leader with the ability to find efficient and innovative ways to overcome challenges by being able to adapt and solve problems critically and by using ad-hoc methods.Strong management skills by being able to deliver duties and projects within deadlines with a passion for developing people for continued growth within the company by reviewing KPIs and KRIs. Successful in maintaining customer relationships by delivering astounding service by anticipating the customer’s needs, making recommendations, and upholding the values of the customer and business.

Dominick Robinson's Current Company Details
SoFi

Sofi

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Communications Escalations Manager
san francisco, california, united states
Website:
sofi.com
Employees:
1641
Dominick Robinson Work Experience Details
  • Sofi
    Communications Escalations Manager
    Sofi Mar 2022 - Present
    Jacksonville, Florida, United States
    Advocated as the “voice of the member” to SoFi by proactively making recommendations to address the root cause of escalations and complaints and leveraged escalation contacts and processes.Analyzed and acted on the best possible outcome based on potential risk for an amicable resolution between the business and the customer which assisted in customer retention and brand loyalty.Communicated with cross-functional teams in an effective, empathic, and tactical manner with ongoing status and/or solutions for continued and cohesive productivity within all departments. Developed and executed rapid response plans and Policy and Procedure improvements for the Office of the CEO regarding Banking, Credit Card, and Lending Operations.
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  • Select Portfolio Servicing
    Supervisor
    Select Portfolio Servicing Sep 2018 - Mar 2022
    Jacksonville, Florida, United States
    Manages a team of 10-15 employees to develop skills by conducting team meetings, one-on-ones, and collaborated in process and system improvements, and ensured agents adhered to company core values.Ensured call center productivity and quality of service goals are met, preferably exceeded, by holding weekly meetings individually and in group settings to deliver positive reinforcing feedback and coaching.Worked closely with Operations to help monitor Incoming volumes In Queues, report on Daily attendance, schedule adherence of Agents in real-time while ensuring optimized service levels.Worked jointly with Human Resources to ensure fairness with employees and provided necessary tools for mutually beneficial progress for the company and employees.
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  • Loancare, A Servicelink Company
    Loss Mitigation Supervisor
    Loancare, A Servicelink Company Oct 2016 - Aug 2018
    Jacksonville, Florida
    Managed a team of 10 SPOCs and Closers by ensuring that everyone was knowledgeable with Policy and Procedures, conducted team meetings and one-on-ones, and delivered disciplinary action if applicable.Developed, implemented, and distributed daily workflow, operational and exception reporting to agents and peers. Identified trends and developed process improvements and system enhancements to improve department’s effectiveness.Supervised daily operations of a client specific loss mitigation and liquidation teams, ensuring compliance with departmental policies and procedures, government, investor, and client regulations.
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  • Ditech Financial Llc
    Loss Mitigation Closer
    Ditech Financial Llc Aug 2015 - Oct 2016
    Jacksonville, Florida, United States
    Prepared modified loan closing documents after customer has successfully completed the approved trial plan and ensured that documents were grammatically and financially accurate before mailing.
  • Enhanced Recovery Company
    Loss Mitigation Counselor
    Enhanced Recovery Company Feb 2015 - Aug 2015
    Jacksonville, Florida, United States
    Professionally assisted consumers with delinquent accounts by negotiating payment commitments and settlement arrangements.
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  • Citi
    Customer Service Representative
    Citi Sep 2014 - Feb 2015
    Jacksonville, Florida, United States
    Managed various customer issues depending on account assignment relating to transactions, billing, and client inquiries, product support, and inbound sales.
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  • Chase
    Loss Mitigation Underwriter
    Chase Feb 2010 - Feb 2014
    Jacksonville, Florida, United States
    Collaborated with homeowners by trying to mitigate loss of home by reviewing for all eligible workouts following Investor Guidelines and adhered to mortgage review Waterfall.
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  • Gmac
    Loss Mitigation Counselor
    Gmac Nov 2008 - Feb 2010
    Jacksonville, Florida, United States
    Managed delinquent loans ranging from 30-150 days delinquent and if necessary, initiated the repossession process on customers unwilling to cooperate or could not uphold payment arrangements.
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  • Hsbc
    Inbound Customer Service Representative
    Hsbc May 2005 - Aug 2008
    Jacksonville, Florida, United States
    Answered phone calls from in a polite and friendly way, instilled customer confidence, and resolved customer’s issues at first contact where possible.
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Dominick Robinson Skills

Credit Loans Mortgage Lending Finance Financial Services Credit Cards Loan Servicing Management Fha Underwriting

Dominick Robinson Education Details

Frequently Asked Questions about Dominick Robinson

What company does Dominick Robinson work for?

Dominick Robinson works for Sofi

What is Dominick Robinson's role at the current company?

Dominick Robinson's current role is Communications Escalations Manager.

What is Dominick Robinson's email address?

Dominick Robinson's email address is do****@****ing.com

What schools did Dominick Robinson attend?

Dominick Robinson attended Hopkinsville High School.

What are some of Dominick Robinson's interests?

Dominick Robinson has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Dominick Robinson known for?

Dominick Robinson has skills like Credit, Loans, Mortgage Lending, Finance, Financial Services, Credit Cards, Loan Servicing, Management, Fha, Underwriting.

Who are Dominick Robinson's colleagues?

Dominick Robinson's colleagues are Joshua Clayton, Frishta Hussaini, Jenni Treadwell, Usman Maher, Coreene K., Angela Pennock, Michael Balentine.

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