Dominick Haralson Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, United States

Ensure quality advising on benefit utilization with clients Drive profitable store sales by fostering a customer care culture through effective retail sales skills using the Total Customer Experience Model.Develop professional business relationships with Associates, Hosts, and Doctors.Fill ophthalmic eyeglass prescriptions, fit and adapt lenses and frames.Evaluate prescriptions alongside customer's visual requirements and recommend specific lenses, coatings, and frames.Assist customers in frame selection and coordinate frames with optical measurements and prescriptions.Take measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools.Ensure high quality through accurate measurements, correct pricing, and realistic delivery time estimates.Maximize Managed Vision Care relationships and sales opportunities through effective plan administration and local service improvements.Drive improvements in average transaction value through locally initiated plans.Assist in the timely implementation of approved Marketing programs by executing marketing initiatives.Foster positive and productive host relationships through Host participation, support, and satisfaction as measured by Patient Satisfaction Surveys

Houston, Texas, United States

Direct and oversee the operations and productivity of the entire Practice.Delegate administrative duties such as phone calls, insurance related tasks, scanning, shredding, filing, etc.Manage administrative functions to ensure smooth and efficient operations of the practice.Support the organization's strategic alliances and partnerships (represent the organization to the public).Work to implement, sustain, and grow new programs/services.Conduct orientation sessions.Develop, implement and monitor training programs within the practice (evaluate the needs of a company).Create testing and evaluation processes.Conduct performance evaluations (provide performance feedback).Build solid cross-functional relationships.Delegate responsibility to appropriate staff.Motivate and encourage employees.Manage staff relations and maintain employee records.Create schedules that ensure efficiency within each department.

Houston, Texas Area

Oversaw multi-unit operations, ensuring operational efficiency and adherence to quality standards.Provided teacher development and leadership training to enhance staff skills and performance.Directly supervised 10+ managers and leads, ensuring effective management across multiple sites.Took direct responsibility for client relation solutions, focusing on client/customer experience and satisfaction.Created a quality enrollment package for clients, incorporating customer support and satisfaction models.Assisted the Regional Director in project planning and implementation of change management to improve overall services across all sites.

Columbus, Ohio Area

Achieved a 4-star quality rating with the SUPTQ in 2017.Oversaw multi-unit operations, ensuring operational efficiency and adherence to quality standards.Provided coaching and leadership development to staff members to enhance their skills and performance.Assisted HR administration in certifying and facilitating professional development for a team of 65+ staff members.Managed projects, directly creating and overseeing proposals for organizational initiatives.Took direct responsibility for client/customer experience and satisfaction, ensuring positive relationships with families and children.Developed a quality customer support model for teachers and implemented a robust customer service protocol for client relations.