Dominic Klein Email & Phone Number

United States

Dayton, Ohio, United States

Dayton, Ohio, United States

Dayton, Ohio, United States

• Led user call and trouble report resolution efforts, troubleshooting the root cause of the problem and taking appropriate action to resolve the issue in a timely manner• Provided in-house technical PC hardware and software support for over 1300 associates• Handled initiatives independently, knowing when to ask for help and involve stakeholders, and when to make decisions independently with little or no guidance• Prioritized workload, balancing long-term projects with daily tasks and urgent requests• Gained a fundamental understanding of a variety of equipment and issues including windows servers, desktops, tablets, network connectivity, software issues, and the company-wide ERP system

Dayton, Ohio, United States

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the facility and its guests while navigating a dynamic and fast-paced environment• Mastered inventory control methods, including the ordering of supplies to ensure the smooth daily operation of the facility• Spearheaded efforts to improve customer satisfaction, leading to an increase in positive guest experience reviews resulting in Dayton location receiving #1 ranking in the country for customer experience across over 200 locations• Oversaw training of new team members, ensuring company procedures, mission, and values were properly explained and embraced• Addressed internal and external calls related to product and service inquiries (pricing, policies, birthday party bookings, etc.) in a timely and customer-oriented manner

United States

Florida, United States

• Instituted exceptional customer-oriented service, guaranteeing that guests’ first greeting set the tone for a one-of-a-kind experience at the park• Interpreted guests’ questions and concerns, tailoring unique solutions for each situation to ensure proper procedures were followed while maintaining the guest as the top priority• Became proficient with Disney’s Code of Conduct, the Five Keys: Safety, Courtesy, Show, Efficiency, and Inclusion in all aspects of daily task execution• Liaised team members and guests to make sure crowds moved through the entrance safely and efficiently