Dominick Salyer Email & Phone Number

• Develops and designs courses and curriculum for in person and virtual delivery• Designs learning activities, assignments, and assessments• Creates computer-based training (CBT) modules and storyboards• Develops instructor’s manuals, rubrics, and other teaching tools• Collaborates with subject experts to develop course content• Analyzes, updates, and refines existing online content, websites, and resources• Trains instructors, students, and employees in how to use learning technologies and resources• Keeps current on best practices in instructional design, web design, and social media• Writes scripts for video and audio content• Works with technical staff to troubleshoot problems reported by users• Created, launched, maintained and enterprise wide SharePoint page• Project managed client’s learning and development team for enterprise wide system implementation

Denver, Colorado, United States

Formerly Anthem Inc.Responsible for analyzing, designing, building, and implementing business-aligned, integrated learning solutions using a variety of techniques and tools. Collaborated with business partners on expected business outcomes. Participated in needs analysis and recommends effective learning solutions. Collaborated with other content developers, graphic designers, technology consultants, technologists, and other project team members on the design, development, implementation, and evaluation of learning solutions. Used all approved processes, tools, and templates to standard for development and reporting. Actively maintained all content. Participated in the quality review process. Participated in and contributes to Learning & Development sub-teams, communities of practice, and other opportunities to enhance knowledge and skill.

Denver, Colorado, United States

Responsible for facilitating performance-based learning events focused primarily on concrete skills related to operations processes. Facilitates learning events that are performance-based in nature and across multiple platforms. Assists in rapid course development methodologies. Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary. Assists in completion of service level agreements, participates and assists in identifying training needs to determine appropriate learning solutions. Measures, tracks and evaluates learner and client satisfaction. Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness. Keeps technical skills updated.

Colorado

Developed professional expertise, applied company policies and procedures to resolve a variety of issues. Exercised judgment within defined procedures and practices to determine appropriate action. Built productive internal and external working relationships. Wrote clearly and succinctly in a variety of communication settings and mediums; can get the message across with desired effect. Planned, organized, motivated, and managed multiple projects, resources, and timelines simultaneouslyAdult Education - Knowledge of adult learning techniques

Boulder, Colorado

As a team manager I manage a team of 15 - 30 advisors in a work at home environment to ensure that we meet our key performance indicators as to fulfill our contract with our client. I also work to ensure that morale remains high and overall attrition is low. I help to distribute information as it becomes available to my advisors and also help to resolve technical questions related to our products.

Boulder, Colorado

As a quality coach I work to ensure that our advisor base is meeting the client's expectations for call performance as well as giving great customer service.As an instructor I train classes of 10 - 30 people to become product specialists for our client and help to reinforce soft skill techniques that help to promote a positive customer experience.

Boulder, Colorado

Train new hire employees for customer facing support for multiple BPO clients. Ensure that core metrics are met and maintained from training into the production environment.