Experienced professional with over 18 years of experience in property and facility management. Proven track record in overseeing operations, managing staff, and ensuring high standards of service and safety. Strong background in construction, real estate, and environmental management, committed to continuous learning.As a Concierge at Trico LivingWell o/a Clover Living, I provide resort-like living for seniors, monitoring their well-being and ensuring safety. During a career break, I relocated to Calgary and focused on health and learning, quitting smoking and engaging in regular workouts.Previously, as Property & Facility Manager at Kai Shing Management Services Limited, I oversaw 22 staff and two shopping malls. Managed customer loyalty programs, new mall takeovers, and ISO14001 surveillance visits, receiving the Service Talent Award.In earlier roles, including Assistant Property & Facility Manager and Senior Property Officer, I managed daily operations, resolved disputes, and supervised staff.Education includes a Master's in Construction & Real Estate from Hong Kong Polytechnic University, and certifications in property management, safety, and environmental conservation. Dedicated to excellence and seeking new challenges.
Trico Livingwell O/A Clover Living
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ConciergeTrico Livingwell O/A Clover Living Jan 2024 - PresentCalgary, Alberta, CanadaCommitted Front Desk member provided resort-like, independent & supportive living for 55+ seniors in a 130-suite residence & built relationships with residents & visitors while using compassion when dealing with difficult situations.Major tasks: monitored and updated Operations Manager the mental and physical conditions of seniors; maintained safety & security of building facilities for seniors; responded to inquiries and emergency incidents.Other duties: operated office equipment; identified areas for improvements; provided general administrative support & documentation, etc.
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Property & Facility ManagerKai Shing Management Services Limited Oct 2020 - Feb 2023Hong Kong SarPortfolio manager oversaw 22 staff and two neighbouring shopping malls with 100 shops at a total GFA of 150,000 square feet.Past project: customer loyalty program; takeover of new mall & carpark; ISO14001 surveillance visit; member of Staff Activities Committee.Achievement: Service Talent Award from Hong Kong Retail Management Association. -
Assistant Property & Facility ManagerKai Shing Management Services Limited Apr 2018 - Sep 2020Hong Kong SarSite manager of 16 staff ensured daily operation of a shopping mall within time frame & company policies.Past projects: pre-management of mall; flood prevention; re-distribution of power supply to a mixed-use property.Achievement: settlement of financial disputes between commercial owners & with building manager.
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Senior Property OfficerKai Shing Management Services Limited Aug 2010 - Mar 2018Hong Kong SarSecond site i/c of a shopping mall supervised 3 office & 7 operation staff.Skills acquired: liaison with commercial owners, domestic owners' committee & district councillor.Past projects: refurbishment of ceiling & floor, washrooms & concierge; construction of disabled ramp & LED TV wall; replacement of chiller plants; rectification of unauthorised building works.
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Property OfficerKai Shing Management Services Limited May 2007 - Jul 2010Hong Kong SarSkills acquired: budgeting & cost control; re-layout of shops; feasibility study of F&B premises.Accomplishment: Wastewi$e Certificate from Hong Kong Green Organisation Certification; Best Security Services Award from Hong Kong Police Force, etc.
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Assistant Property OfficerKai Shing Management Services Limited Mar 2005 - Apr 2007Hong Kong SarStarted working in a multi-owned neighbourhood shopping mall.Skills acquired: supervision of frontline operation, cleansing and concierge staff; basic book keeping and inventory recording; event management.
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Property AssistantWell Born Real Estate Management Limited May 2004 - Mar 2005Hong Kong SarFamiliarised security, cleansing & maintenance operation of a 3,500-unit residential property.Skills acquired: complaint & insurance claim handling; clerical support; handover of flats etc. -
Tourism Development SupervisorHong Kong Young Women'S Christian Association 香港基督教女青年會 Aug 2003 - Feb 2004Hong Kong SarDesigned, organized & operated booths in Hong Kong Super Draw, Sheung Wan Promenade etc.Coordinated with Hong Kong Tourism Board, Central & Western District Council etc.Supervised & assigned tasks to 14 assistants. -
Teaching AssistantThe Chinese University Of Hong Kong Sep 2001 - Apr 2003Hong Kong SarGuided undergraduate students in laboratories & operated apparatus, a part of Postgraduate Studentship awards for a withdrawn MPhil research programme.
Dominic Yu-Hin Lei Education Details
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With Credit At Gpa: 3.21 -
The University Of Hong Kong (School Of Professional And Continuing Education)With Merit -
The University Of Hong Kong (School Of Professional And Continuing Education)Real Estate
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City University Of Hong Kong (School Of Continuing And Professional Education)Real Estate
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Second Honour (Division I) At Gpa: 3.06 -
Estate Agents Authority, Hong KongReal Estate
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Occupational Safety And Health Council, Hong KongOccupational Health And Industrial Hygiene
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Intellectual Property Department, HksarIntellectual Property
Frequently Asked Questions about Dominic Yu-Hin Lei
What company does Dominic Yu-Hin Lei work for?
Dominic Yu-Hin Lei works for Trico Livingwell O/a Clover Living
What is Dominic Yu-Hin Lei's role at the current company?
Dominic Yu-Hin Lei's current role is Property & Facility Manager from Hong Kong.
What schools did Dominic Yu-Hin Lei attend?
Dominic Yu-Hin Lei attended The Hong Kong Polytechnic University, The University Of Hong Kong (School Of Professional And Continuing Education), The University Of Hong Kong (School Of Professional And Continuing Education), City University Of Hong Kong (School Of Continuing And Professional Education), Hong Kong Baptist University, Estate Agents Authority, Hong Kong, Occupational Safety And Health Council, Hong Kong, Intellectual Property Department, Hksar.
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