Dominic Yu-Hin Lei Email & Phone Number

Calgary, Alberta, Canada

Committed Front Desk member provided resort-like, independent & supportive living for 55+ seniors in a 130-suite residence & built relationships with residents & visitors while using compassion when dealing with difficult situations.Major tasks: monitored and updated Operations Manager the mental and physical conditions of seniors; maintained safety & security of building facilities for seniors; responded to inquiries and emergency incidents.Other duties: operated office equipment; identified areas for improvements; provided general administrative support & documentation, etc.

Hong Kong Sar

Portfolio manager oversaw 22 staff and two neighbouring shopping malls with 100 shops at a total GFA of 150,000 square feet.Past project: customer loyalty program; takeover of new mall & carpark; ISO14001 surveillance visit; member of Staff Activities Committee.Achievement: Service Talent Award from Hong Kong Retail Management Association.

Hong Kong Sar

Site manager of 16 staff ensured daily operation of a shopping mall within time frame & company policies.Past projects: pre-management of mall; flood prevention; re-distribution of power supply to a mixed-use property.Achievement: settlement of financial disputes between commercial owners & with building manager.

Hong Kong Sar

Second site i/c of a shopping mall supervised 3 office & 7 operation staff.Skills acquired: liaison with commercial owners, domestic owners' committee & district councillor.Past projects: refurbishment of ceiling & floor, washrooms & concierge; construction of disabled ramp & LED TV wall; replacement of chiller plants; rectification of unauthorised building works.

Hong Kong Sar

Skills acquired: budgeting & cost control; re-layout of shops; feasibility study of F&B premises.Accomplishment: Wastewi$e Certificate from Hong Kong Green Organisation Certification; Best Security Services Award from Hong Kong Police Force, etc.

Hong Kong Sar

Started working in a multi-owned neighbourhood shopping mall.Skills acquired: supervision of frontline operation, cleansing and concierge staff; basic book keeping and inventory recording; event management.

Hong Kong Sar

Familiarised security, cleansing & maintenance operation of a 3,500-unit residential property.Skills acquired: complaint & insurance claim handling; clerical support; handover of flats etc.

Hong Kong Sar

Designed, organized & operated booths in Hong Kong Super Draw, Sheung Wan Promenade etc.Coordinated with Hong Kong Tourism Board, Central & Western District Council etc.Supervised & assigned tasks to 14 assistants.

Hong Kong Sar

Guided undergraduate students in laboratories & operated apparatus, a part of Postgraduate Studentship awards for a withdrawn MPhil research programme.

Master Of Science In Construction & Real Estate, Real Estate, With Credit At Gpa: 3.21

A taught postgraduate programme to broaden & deepen the knowledge in the construction & real estate sectors based upon contemporary.

Advanced Diploma In Tree Management And Conservation, Environmental Science, With Merit

A knowledge and practical based training in arboriculture included woodland ecology, urban forestry, tree risk assessment & comprehensive.

Professional Diploma In Housing Management, Real Estate

A theoretical & practical programme provided professional qualifications in real estate management. Dissertation: A study.

Continuing Education Diploma In Property Management, Real Estate

A programme introduced basic technical, analytical & managerial techniques for career development and future study in real estate.

Bachelor Of Science In Applied Chemistry (Environmental Concentrated), Environmental Chemistry, Second Honour (Division I) At Gpa: 3.06

A pure science bachelor nourished professional knowledge in career development & real-life problem solving in environmental area..

Certificate Programme In Practice, Real Estate

A Continuing Professional Development scheme delivered necessary legal knowledge & practical skills in estate agency practice.

Combined Certificate For Safety, Health And Environmental Supervisors (Property Management), Occupational Health And Industrial Hygiene

A series of programmes offered basic knowledge of occupational hazards, precautionary measures & environmental hygiene required.

Ip Manager Training Programme, Intellectual Property

A two-day fundamental training provided understanding on intellectual property management of trademarks, patents, copyright & designs.