Domino Holmes Email & Phone Number

Irving, Texas, United States

• Directly responsible for several proprietary software products and solutions
• Developed product roadmaps, including prioritizing features and defining release schedules.
• Conducted market research and analysis, including survey design and data collection, to inform product development.
• Hosted and facilitated Scrum ceremonies such as Sprint Reviews and Backlog Grooming for Engineering and Product Management teams.
• Gathered and prioritized stories and bugs based on stakeholder input & based on the testing results.
• Tracks defects and helps troubleshoot errors.

Irving, Texas, United States

• Resolved escalation calls and emails
• Performed Quality Control (QC) for all Appraisal and BPO types
• Completed monthly audit for USPAP compliance reviews
• Conducted appraisal and ACI Delivery training for QC, operations, and the Global Team
• Maintained strong relationships with the lenders and appraisers
• Organized client reporting for monthly SLA and QC scoring

Texas

• Supervised, coached, and motivated staff
• Eliminated ambiguity by clarifying roles and responsibilities
• Initiated individual process flow to improve monthly production
• Prepared appraisal guidelines and protocols for appraisal procedure and ensure the appraisal team abides by the regulations
• Oversaw the department pipeline to prevent potential delays
• Built strong relationships with clients, including identifying and contacting new clients

Dallas/Fort Worth Area

• Communicated with loan officers and appraisers daily
• Served as a liaison for all questions related to appraisals
• Maintained a positive working relationship with lending staff and appraisers
• Collaborated on new acquisition accounts and managed the client’s pipeline exclusively
• Maintained workflow efficiency through Collateral Management system
• Followed up and coordinate appraisal orders to ensure timely completion

Dallas/Fort Worth Area

• Initiated new hire training at the onsite location
• Processed and assigned new appraisal and BPO request
• Managed the appraisal and BPO pipeline
• Prepared and checked appraisal report for completeness and authenticity based on USPAP guidelines
• Tracked and troubleshot appraisal orders and ensure smooth and timely completion

Dallas/Fort Worth Area

• Reviewed the appraisal for accuracy based on USPAP requirements
• Promoted to trainer/team lead within six months
• Supervised a team of four appraisal coordinator
• Developed training materials for new hires
• Strengthened communication barriers between RETCHS and all lines of business
• Managed all current and past due appraisal orders for all lines of business

Colorado Springs, Colorado Area

• Interviewed vendors via email/phone/in person to determine their specific insurance coverage requirements and provide them with information on plans and policies.
• Explained features, advantages, and disadvantages of various policies to promote application for insurance programs.
• Reviewed risks with lower coverage polices
• Developed and coordinated protection plans by calculating and quote rates for immediate coverage action
• Maintained records of correspondence in a safe and confidential manner.
• Conducted general office duties such as, filing all P&C and commercial files, creating spread sheet and forms for rejecting and selecting coverage

San Antonio, Texas Area

• Promoted to floor team lead within one year.
• Conducted side by side training with all new hires.
• Assisted licensed agents at local agencies and customers on their existing home, auto policies, dwelling and umbrella.
• Monitored telephone calls along with the call center floor.
• Assist management with escalations calls and on the floor.

Master Of Business Administration - Mba, Business/Managerial Economics, A

Master Of Science - Ms, Analysis And Functional Analysis, A

Related coursework: Managerial Analysis, Quantitative Analysis, Managerial Economics, Corporate Finance, Marketing Management, Data.

Bachelor Of Science - Bs, Legal Studies, General, A

Related coursework: Contract law, legal writing and research, legal practice, and various types of law, while emphasizing on governance.