Prepared repair orders and obtained necessary signatures to maintain company records.• Assisted customers by looking up product information, inventory, and pricing.• Maintained an organized work area that was conducive to efficient operations.• Resolved customer complaints in an efficient and courteous manner.• Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.• Efficiently Route each mobile technician’s appointments daily.• Provided customers correct estimates of maintenance and repair costs.

-Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.-Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.-Generated warehouse shipping documents, packing lists and invoices.-Processed requests and supply orders and pulled materials to successfully prepare orders.-Partnered with leadership team to resolve order management challenges, safety or regulatory issues.-Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.-Remained calm and professional in stressful circumstances and effectively diffused tense situations.-Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.-Demonstrated excellent communication skills in resolving product and consumer complaints.-De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

-Packed and labeled merchandise to prepare for loading and shipment to customers.-Used pallet jacks to move items to and from warehouse locations.-Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.-Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.-Received deliveries, scanned packages and updated orders in internal database.-Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.-Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.-Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.-Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.

• Travel within a 100-mile radius to perform detailed home inspections for clients looking to purchase or sell a home. • Provide Excellent customer service while reviewing any findings of each inspection. • Receive payment in a timely and professional manner. • Up-sell any additional inspection services that would benefit the customer at the time of inspection.

-Built the legal hold process in the Miami Location and is now being used across multiple GE Digital Locations around the world. -Handle the Legal Hold Asset Inventory-Provide Collected data to the legal teams when device information is requested-Manage a small team of people to assist in the organization and handling of Legal Hold inventory-The legal hold process includes managing, collecting and providing data from devices under legal hold to the legal council that is requiring the information from such devices.

● Receive Computer systems and input tracking information into Excel Tracking sheet.● Diagnose and repair customer computers when they are received in a timely and organized manner.● Add system tracking information to the clearance tracker when the customers' machines are ready to be shipped back.● Build custom gaming, editing and workstation PC's.● Assist with managerial duties when the supervisor is not present.● Provide documentation and Diagnostic information to the phone support team using our help desk ticketing system.● Trained 4 new employees in effective diagnostic and repair procedures.

● Engaged and qualified customers in order to provide them what they needed in terms of product and quality of service● Processed transactions in a time efficient manner● Maintained work area in terms of cleanliness and hygiene● Communicated current product features and benefits to customers● Provided administrative assistance when and where necessary● Checked other associates cleaning areas after closing to ensure the store was organized for the following day● Wrote sales slips and sales contracts● Contacted other store locations to determine merchandise availability● Completed all cleaning, stocking and organizing tasks in assigned sales area

● Greeted customers in a timely fashion while quickly determining their needs● Recommended merchandise to customers based on their needs and preferences● Received and processed cash and credit payments for in-store purchases● Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments● Responded to customer questions and requests in a prompt and efficient manner● Shared product knowledge with customers while making personal recommendations● Completed all cleaning, stocking and organizing tasks in assigned sales area