Dominique Haes Email & Phone Number

Merelbeke, Flemish Region, Belgium

Brussel En Omgeving, België

Brussel En Omgeving, België

Machelen, Flemish Region, Belgium

Service Delivery Manager responsible for providing a portfolio of softwareand IT services that meet Corona Direct’s needs while ensuring that thedelivery of these services and solutions is done with a professional, honestand personalised service approach.Tasks: Managing resources to meet daily delivery schedules. Monitoring staff to ensure the prompt resolution to all client queries. Managing staff guidance, training and performance reviews. Building strong, lasting client relationships with clients. Delegating tasks, responsibilities and ownership to the correct people. Conducting key client facing meetings and writing service delivery reports. Management of the operational budgets Organisation of the administrative support for the service delivery team. Coordination the restoration of normal operations as fast as possible afterany disruptions and performing root cause analyses.

Dessel, Flemish Region, Belgium

Service Delivery Manager responsible for providing a portfolio of softwareand IT services that meet Sibelco’s needs while ensuring that the delivery ofthese services and solutions is done with a professional, honest andpersonalised service approach.Tasks: Managing resources to meet daily delivery schedules. Monitoring staff to ensure the prompt resolution to all client queries. Managing staff guidance, training and performance reviews. Building strong, lasting client relationships with clients. Delegating tasks, responsibilities and ownership to the correct people. Conducting key client facing meetings and writing service delivery reports. Management of the operational budgets Organisation of the administrative support for the service delivery team. Coordination the restoration of normal operations as fast as possible afterany disruptions and performing root cause analyses.

Brussel En Omgeving, België

Service Delivery Manager responsible for providing a portfolio of software and IT services that meet GDF-Suez’s needs while ensuring that the delivery of these services and solutions is done with a professional, honest and personalised service approach.Tasks: Managing resources to meet daily delivery schedules. Monitoring staff to ensure the prompt resolution to all client queries. Managing staff guidance, training and performance reviews. Building strong, lasting client relationships with clients.  Delegating tasks, responsibilities and ownership to the correct people. Conducting key client facing meetings and writing service delivery reports. Management of the operational budgets Organisation of the administrative support for the service delivery team. Coordination the restoration of normal operations as fast as possible after any disruptions and performing root cause analyses.

Brussel En Omgeving, België

Team leader of an 8 people team responsible for a big part of the GDF Suez windows based database infrastructure.Microsoft SQL Server database administration (2000 up until 2008)Oracle database administration (versions 8.1.7.4 up until 11.2.0.3)Assistent Service Delivery Manager responsible for ensuring the Service Delivery team (24 people covering the entire middleware layer on windows based servers) works at maximum efficiency

Brussel En Omgeving, België

Responsibility of a big part of the Electrabel internet and intranet infrastructure.IIS 4.0, 5.0 and 6.0 (with plugins, filters, …)Microsoft Site Server 3.0Microsoft Transaction ServerLDAPMS-SQL & Oracle database administrationInterWoven TeamSite 1.0/2.0(web content management system)InterWoven OpenDeploySAP Portal 5/6Implementation of all the current www.electrabel.* internet sites and dozens of smaller internet and intranet sites.Integration of internet, intranet, web content management and the new SAP Portal systemSeveral smaller projects (setup of a corporate FTP server, e-Procurement, Image, Portalbuilder, TopCall …)Migration of several intranet/Internet websites to Microsoft Office SharePoint 2007

Brussel En Omgeving, België

Install windows 2000 + SMS package rollout on the new marktzaal PCsPerformance tuning on Windows NT environmentLeading a 7 man team during an SMS roll-out of 47 in-house applications (including unattended installation of the OS and hardware deployment)3rd level support on SMS, Windows NT, Terminal Server, …2nd level support on SQL / Oracle since many in house apps use these dB's.

Lopik (Utrecht)

Server and client Hardware+OS migration (NT 3.51 -> 4.0)Complete hard- & software upgrade (servers and workstations of a NT network with approx. 200 clientsInstallation of Fibre disk arraysInstallation of Terminal Server + Application tuningInstallation of new servers and upgrade from NT 3.51 to NT 4 File and print servers Exchange server SMS server IIS server Proxy server Implementing of server monitoring Revision of security FaxSr Fax software IBM Client AccessInventory of existing applications on workstationsAutomated software installation (Ghost)Rollout of workstationsDocumentationUser education