WHAT WE DO: Outpatient rehabilitation and sports medicine clinic providing quality care as well as a comprehensive individualized wellness program as well as corporate wellness programs.MY ROLE: -Answer inbound calls and maintain relationship with patients, staff, and vendors.-Responsible for entering patient demographics and maintenance of patient electronic charts.-manage schedule for eight physical therapist.-Verify insurance and obtain prior authorizations.-Collect all monies that are due at each visit including, but not limited to co-payments, deductibles, co-insurance, payments on accounts, attorney checks. Document all monies in the system appropriately and reconcile collections daily.-Monthly, weekly, and daily audits and quality assurance checks.-Transcribe monthly staff meetings.-Process medical record request.

WHAT WE DO: We help residents maintain their quality of life. We ensure residents have privacy and choice in their lives in a home-like atmosphere. A teaching facility for schools such as University of North Carolina at Wilmington,Laney High School, Cape Fear Community College, and Caring for Life.MY ROLE:• Manage long-term care unit/house of 24 residents and approximately 30 employees in nursing facility including certified nursing assistants, housekeeping, cooks, driver, nurses, and activities assistants. • Lead the care team to ensure customer satisfaction and provide oversight of all operational aspects of the unit/house ensuring compliance with state, federal, and local regulations. • Coordinate hiring and training of new team members. Teach customer service training to all new hires of the company (approx. 500 employees).• Plan, organize, and implement protocols and procedures to attain and maintain department and organizational goals for key performance indicators related to customer satisfaction, growth, and other stakeholders.• Conduct annual staff performance evaluations, investigate complaints, schedule and conduct interviews, monitor and discipline employees. • Collaborate with Clinical Coordinator to identify and address patient care needs in compliance with individual care plan, and that appropriate care is delivered and documented in electronic medical record, submit Minimum Data Set within designated time frame, and passed audits by government agencies. • Support facility Administrator, participating in quality assurance meetings and working with the interdisciplinary team to ensure harmonious living environment. • Process outgoing referrals with multiple providers for continued patient continuity of care; coordinate with off-site physician offices to schedule follow up appointments, tests, procedures and surgical follow up for 199 patients. • Account for scheduling all pickups/drop offs of all off site physician appointments

WHAT WE DO: We specialize in helping aging adults recover from hip fractures, knee replacements, or other short-term rehabilitation needs.MY ROLE:• Coordinated and implemented post-discharge plans in collaboration with the multidisciplinary team, managing approximately 70 discharges per month.• Collaborated with physicians and outside health agencies to ensure seamless transition home.• Facilitated family meetings and educated patient and family of insurance benefits and community resources.• Documented care plans within medical record and conducted assessments with patients within the Minimum Data Set guidelines, while ensuring overall emotional health and wellbeing of the patient• Addressed patients concerns and ensured customer service and quality healthcare delivery during their rehabilitation stay.• Provided tours of the 199 bed skilled nursing facility and pre-registered qualified patients for scheduled post-operative rehabilitation stay. • Voted one of the top three Ambassador for Compassion by patients, family members and peers.

WHAT WE DO: Ensure seamless transition from hospital to rehabilitation by working with primary care physicians and specialist. We specialize in helping aging adults recover from hip fractures, knee replacements, or other short-term disabilities. We're a preferred providers for several physicians at Emerge Ortho and others within the community.MY ROLE:• Greeted and assisted admitting guest to the rehabilitation and wellness center and assisted with admission paperwork. Public relations member and acted as a liaison for patients by addressing all concerns related to the rehabilitation stay.• Assist with insurance verification and managed care. Updated patient records upon admission and collect necessary documents such as insurance cards, POA documents, etc.• Managed beds and ensured the rehab rooms presented a welcoming appearance prior to admission.• Assisted Community Liaison; made bed offers on potential patients through Provider Link, census management, and sent clinical staff orders from the hospital prior to admission.• Provided tours of facility to potential patients, community organizations, and business partners.• Assisted with facilitation of marketing meetings hosted by the facility.

SPECIALIZED IN: Rehabilitation, Alzheimer's and Dementia Care.• Provided high quality patient care with post-surgical, advanced Alzheimer’s, and other long-term care patients in a 199 bed facility.• Responsible for making bed, room tidiness, and maintaining a home-like atmosphere within the resident’s household.• Worked with health information software and documented care provided.• Obtained vital signs, including blood pressure, temperature, pulse, and weight and reported major changes.• Supervised patients with diminishing capacity, monitor behaviors and safety hazards.• Collaborated with interdisciplinary team to carry out doctor’s orders and optimal treatment.• Served as a representative during strategic planning to transform institutional nursing home into a home like model. • Recognized as Employee of the Month by family members and peers for exemplary care.