Dominique Smith Email and Phone Number
As a seasoned hospitality and administrative professional with 18+ years of experience, I specialize in delivering exceptional customer service, optimizing revenue management, and driving operational efficiency. My expertise spans leadership in client services, hotel management, and business systems strategy, all underscored by a passion for customer satisfaction and streamlined processes.I thrive in fast-paced environments where I lead high-performing teams, implement innovative systems, and develop strategies that elevate both customer experiences and business outcomes. From managing hotel portfolios and maximizing booking channels to optimizing distribution strategies and training teams, I bring a results-oriented approach to every challenge.In addition to my hospitality management experience, I also serve as a systems strategist, helping businesses organize, manage tasks, and implement solutions that improve efficiency and performance. My commitment to diversity and inclusion is reflected in my ability to connect with people from all walks of life and adapt to diverse cultural environments.I am passionate about creating value through leadership, innovation, and a client-first mindset, and I look forward to continuing this journey of excellence in the hospitality industry.Systems/Software: HoneyBook, Asana, ClickUp, Trello, Microsoft Office Suite, Opera PMS system, Expedia, Orbitz, Travelclick, and Booking.com extranets, Sabre Hospitality Product Suite, Hotel IQ, PMI Revenue Software, Salesforce, Social Tables Meeting Software, Wordpress, Convertkit, Mailchimp and Hootsuite
Vizergy Digital Marketing
View- Website:
- vizergy.com
- Employees:
- 64
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Account Executive, DistributionVizergy Digital Marketing Feb 2024 - PresentLead and manage a distribution department team, delivering training and coaching to enhance performance and client satisfaction.Manage the distribution channels for a portfolio of over 30 + hotels, ensuring optimal booking experience and maximizing conversion rates.Drive contract renewals and present additional product offerings to meet client needs, maintaining high levels of client retention.Develop and implement standard operating procedures (SOPs) for department-wide services.Collaborate with teams to determine competitive pricing models for distribution clients.Create detailed case studies showcasing client success stories for marketing purposes
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Account Manager - Distribution ServicesVizergy Digital Marketing Jan 2022 - Feb 2024Florida, United StatesProvided front-line technical support for distribution service requests via phone, email and our case system in Salesforce.Completed technical audits on hotel distribution performance and presented findings to clients.Managed all aspects of the customer facing booking channels for 20 + hotels to ensure ease of use and high conversion ratios.Onboarded new clients and setup products and services in a timely mannerProvided comprehensive technical support and conducted performance audits to improve distribution efficiency.Secured contract renewals, offering clients tailored product and service solutions.Spearheaded onboarding for new clients, ensuring timely implementation of services.
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Systems StrategistTtva Jun 2018 - PresentFreeport, BahamasManage client’s contracts Manage client’s social media accounts Create unique social media content Setup and manage client’s CRM systemSetup and manage client’s project management system Assist clients with travel coordination Oversee client’s administrative tasks Perform bookkeeping tasks for clients Create and update documents Plan, coordinate and execute events and weddingsCreate and manage strategic marketing plans Create and advertise client’s ongoing promotionsTrack social media marketing analytics
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Reservations & Revenue ManagerPelican Bay At Lucaya Jan 2020 - Dec 2021Freeport, BahamasResponded to and resolved escalated guest complaints in a professional manner.Led a cross-functional team of 8 in the reservations and front desk departments, consistently achieving high service standards.Directed recruitment, training, and development programs, reducing staff turnover by 30%.Managed corporate accounts and fostered long-term client relationships, driving business growth.Conducted revenue analysis, prepared monthly reports, and presented findings to senior management.Represented the hotel at industry trade shows, contributing to brand awareness and business development.Solicited corporate and leisure group business on a consistent basis.Created and distributed promotional material for current promotions.Assisted with public relations by representing the hotel for community outreach programs. -
Reservations SupervisorPelican Bay At Lucaya Feb 2015 - Jan 2020Freeport, BahamasSupervised a team of 8, managing daily operations in reservations and front office departments.Developed and executed marketing campaigns to promote hotel services, driving increased bookings and brand engagement.Maintained corporate accounts, negotiating contracts and rate codes to ensure client satisfaction.Enhanced the hotel’s online presence through website and social media management.Earned “Front of House Supervisor of the Year” for outstanding performance (2019-2020).
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Reservations AgentPelican Bay At Lucaya Feb 2013 - Feb 2015Freeport, BahamasBooked guest hotel reservationsConducted hotel site inspectionsManaged changes to guest reservations and communicated to the front deskBooked meetings and events in hotel's convention centerProvided assistance with special requests for incoming guestsAttracted and booked group reservationsArranged and organized transportation and activities for VIP guests Prepared and updated monthly hotel sales packet
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Front Office/Guest Services AssistantPelican Bay At Lucaya Feb 2012 - Feb 2013Freeport, BahamasManaged hotel's social media websites and responded to consumer reviewsHandled guest service requests and VIP arrivalsConducted hotel's check in and check out processHosted meetings in hotel's convention centerPerformed meeting room set up in hotel's convention center
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HostessVince Carter'S Restaurant Sep 2011 - Jan 2012Greet restaurant patronsSeat patrons and distribute menusEnsure that server rotations run efficientlyMake patrons aware of the special of the week or monthAnswer incoming phone calls, questions and concerns
Dominique Smith Education Details
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Bethune-Cookman UniversityHospitality Management
Frequently Asked Questions about Dominique Smith
What company does Dominique Smith work for?
Dominique Smith works for Vizergy Digital Marketing
What is Dominique Smith's role at the current company?
Dominique Smith's current role is Hospitality Revenue Management Professional • Business Efficiency and Management.
What schools did Dominique Smith attend?
Dominique Smith attended Keller Graduate School Of Management Of Devry University, Bethune-Cookman University.
Who are Dominique Smith's colleagues?
Dominique Smith's colleagues are Gabriel Hovatter, Kayla Roy, Chdm, Michelle Williams, Cole White, Tayler Martin, Michelle Abad, Bobbi Smith.
Not the Dominique Smith you were looking for?
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Dominique Smith
Associate Brand Manager At General Mills | Wisconsin School Of Business | Forté And Consortium FellowMadison, Wi3glhec.org, nelnet.com, maywoodfinearts.org -
Dominique Smith
Clinton Township, Mi -
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Dominique Smith
Boca Raton, Fl1officedepot.com -
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