Work directly with property owners and on-property staff to support the hotel onboarding process, utilizing the company’s tech-enabled approach to improve the overall operations functionality and drive sales Delivered comprehensive Property Management System (PMS) training to 50+ new General Managers and property staff annually, both remotely and in person, ensuring 100% proficiency in system usage for daily operationsUtilize task management platforms such as Asana to streamline the property off-boarding critical path, clarifying roles, timelines, and expectations, resulting in a reduction of the standard process from 45 days to 30 daysCollaborate with the IT team to develop innovative e-resources such as the self-check-in workflow that enables guests to check into their hotel rooms without front desk assistance, attracting properties interested in adopting this model

Earned a perfect Net Promoter Score (NPS) of 10 during my first onboarding of one of the portfolio's most prominent properties. This achievement set the stage for the property's long-term success and fostered a strong, positive foundation for the partnership.Revamped the onboarding process and materials for onsite staff to improve the onboarding experience, ensuring that each new employee is given the tools to adhere to company standards Successfully led 10+ transitions in my first two quarters, helping support the rapid growth of the portfolio. During the transitions, I was responsible for onboarding and training 40+ employees.Updated and improved the OS&E ordering process, which included sourcing items and creating a new ordering Excel template with formulas for ease of use. The new process has significantly reduced the time spent ordering and the number of errors

Manage the largest Openings Project portfolio of 25 projects by working closely with key stakeholders and supporting end-to-end processes of onboarding newly signed properties Support the successful launch of 100+ properties in new market openings and M&A, by sourcing new vendors, training team members on-site, and reviewing local ordinances to ensure complianceSaved the company what could have been upwards of $10k in out-of-pocket expenses by efficiently navigating a crucial legal dispute with an owner Worked with the Insurance and Legal Teams to rectify the damages sustained to our homes during Hurricane Ian. This included coordinating clean-up and repairs, renegotiating lease agreements, and collaborating with homeowners to submit Insurance claimsTravel to be onsite to manage home installations which include assembling furniture, installing IoT, and styling for the photoshoot

Assist with the onboarding and off-boarding processes of our portfolio of homes, including scheduling all tasksQuickly problem-solve issues that arise with contractors, damaged items, and other deterrents to keep the project on trackSupport the rapid period of growth of the portfolio homes at a >3x rateCollaborated with the Construction and Vendor Relations team to streamline our vendor vetting process, helping improve our project timelines and overall quality of service Served as a floating coordinator during an employee's leave of absence by taking over an entire portfolio of projects in addition to daily activities

Responsible for managing customer experience through Medallia software and member experience resulting in the highest completion rates and exceeding KPI for Medallia score in Q1 and Q2 2021Led and organized all community service initiatives and projects, building new partnerships with 10+ local organizations Make continuous developments to a hospitality standard training resource to be presented to the entire market that helps drive member retention Responsible for designing, implementing, and refining the member onboarding processes to ensure a positive member experience

Led the marketing partnership with 'Think Coffee' that increased social interactions by +53%. The launch included coordinating photoshoots, product revisions, and finalizing partnership agreement detailsManaged and coordinated large parties and special events to optimize restaurant revenue by negotiating menu options and pitching add-ons Managed a team of 15 Front of House employees, assisting with payroll, performance reviews, and scheduling Networked and managed partnership contracts, employee scheduling, created marketing strategies, and tended to daily operations

Paid attention to all activity within the restaurant to analyze the needs of diners and employees to make accommodations as neededLead and managed the host team to ensure all issues with the team and guests were solved in a timely and reasonable fashionHeld monthly meetings with management to discuss opportunities to improve guests and employees experienceResponsible for onboarding and training all new hires

Efficiently seated 350 customers in a single evening with support from one other team memberBroaden knowledge of the food and wine industryResponsible for taking and delivering drink and cocktail orders for guests waiting in the lounge

Adapted and acted quickly to meet the needs of diners, providing a Michelin star level hospitality experience Utilized the highly collaborative environment to create an overall stellar experience for guests start to finish Developed my communication and critical thinking skills in the demanding, fast-paced work environment

Volunteer at Hunter B. Andrews PK-8 School in a after school program called Gators Presidential Scholars (GPS). The program is for underachieving students and focuses on improving their academic skills as well as their social skills.Assist with managing social media channels, event photography, recruiting events, and developing marketing content such as event flyers.Recognized as one of the lead members after serving only one term; crucial role in identifying and on-boarding new members and volunteers for community eventsInstrumental in organizing and administering over 30 different events and activities for students, including a special program for 50 middle schoolchildren.

Worked hand in hand with both teams and assisted with various projects including communication plans, developing new training guidelines, and creating PR tactics for upcoming company projects.Responsible for a number of projects related to internal advertising and promotions.

Responsible for new employees' training and helping them adapt to their new work environment. When managers were not able to overlook employees' activities I was asked to fulfill that duty while they were away. If tasks arose and were outside of my usual work requirements I was asked by managers to perform them.I participated in various volunteer activities that Target offered including, fairs for the elderly, Salvation Army, and food drives.