Dominique Epps Email & Phone Number

Pensacola Metropolitan Area

The Assistant Public Information Officer is responsible for assisting in the preparation, development and relaying of information to the media and public while working under the direction of the Public Information Officer. As Assistant Public Information Officer for the City of Pensacola, Dominique handles the division’s day-to-day operations and creates external and internal marketing and communication materials for the city across multiple mediums and channels, including press releases, newsletters, social media, graphic design, photos, videos and more. She serves as the acting Public Information Officer in the Public Information Officer's absence. Additional responsibilities include:• Executive press conference prep and execution• Event management• Media relations• Content management• Executive speech writing and talking points• Content Strategy• Social media management• Media monitoring• Campaign strategy and production• Escambia County Emergency Operations Center communication support during emergency activations

The Public Information Officer serves as the official spokesperson in external communications for the City of Pensacola and is responsible for monitoring and managing the city's public image, while working under the direction of the City Administrator and Mayor of Pensacola. As the Interim Public Information Officer, Dominique manages media relations with local and national outlets, as well as all public-facing communications. She collaborates with the executive leadership team and senior management on communication strategies and key messages, along with the development and implementation of communication plans for city projects, events and initiatives.

Pensacola, Florida, United States

• Build and cultivate relationships with external publications and paid media • Manage thought leadership production• Draft internal communications for C-suite and director level leadership• Conduct market research for competitive intelligence • Manage execution of industry award campaigns elevating company reputation and image• Coordinate with creative team to develop materials for thought leadership • Track departmental short and long-term goals• Develop process improvement workflows • Create and manage reports on department metrics and progress for executive leadership • Partner with Sales to develop lead generating opportunities with high value targets (HVTs)• Research legal industry trends and initiatives • Coordinate lead generating virtual events with HVTs including law firm partners, state officials, and major legal media publications

• Oriented expert witnesses and consulting firms to the IMS business model and values• Evolved expert segmentation to align with new and developing company initiatives• Developed and improved the foundation for external thought leadership• Conducted ongoing audits targeting diverse candidates for business development opportunities • Collaborated with internal teams to produce content aligned with new service lines

Pensacola, Florida Area

• Developed editorial calendar and content strategy promoting thought leadership• Maintained ongoing communications and outreach with experts• Developed in-house documents and expert video content• Conducted ongoing audits and reviews of experts• Provided briefings and presentations to internal stakeholders on trends and updates related to the expert witness community• Collaborated across departments to achieve organizational goals• Researched topics and experts for potential content• Served as copywriter for internal and external communications including email, postcards, web copy, and other collateral• Coordinated with team members on campaign deliverables and implementation• Created and edited articles, social media posts, presentations, and internal and external written content• Created monthly Executive Committee Briefing video content for internal audience• Produced video content for annual IMS employee conference• Assisted in external event preparations• Organized internal expert showcase • Analyzed client and competitive markets • Performed cost analysis for executing content strategy• Built recommendations based off content performance metrics• Executed email marketing campaigns • Assessed digital marketing initiatives’ impact on engagement and web traffic

Pensacola, Florida Area

• Conducted audits and reviewed attorneys for input into CRMS• Photographed and edited headshots for new employees• Assisted in mail-out campaigns • Edited written and video content

Pensacola, Florida Area

• Counseled victims on available programs, resources and safety measures• Reached out and maintained communication with local shelters • Assisted victims in planning for life after shelter

Pensacola, Florida Area

• Consulted individuals and organizations on digital content, branding, social media management, and video production

Houston, Texas Area

• Developed creative executions for social media, newsletters, flyers and posters• Designed campaign big idea and tag line• Identified key publics and key messages for each public• Developed strategies and tactics to raise awareness

Pensacola, Florida Area

• Created a modern social media policy for Escambia County Commissioners• Filmed and edited video content• Developed and wrote content for the District 2 newsletter • Conducted standard office activities

Pensacola, Florida

• Developed and wrote content for the district 2 newsletter• Composed press releases regarding county events, meetings and initiatives• Created posts for the District 2 Twitter page• Served as grip for county productions• Produced and directed web content • Collaborated with outside agencies to develop plans for improving Escambia County• Briefed the Board of County Commissioners on Advanced Traffic Management Systems (ATMS) and the benefit of analytics and technology for solving county issues.• Assisted in the branding process for the county mobile app (app name, icon, sign-up image, home screen image)• Assisted IT in workflow management• Completed office tasks such as: organizing, answering phones, responding to emails and directing constituents

Houston, Texas Area

• Organized and executed local promo screenings as well as WOM screenings• Completed daily office tasks such as organizing, taking inventory, shipping, updating media books and other documents• Set-up and worked grassroots events• Conducted market research and created ways to reach different demographics• Pitched events to local businesses to promote upcoming movies• Prepared promo packages and delivered them to radio stations and magazines• Created the Allied Houston social media business card• Developed and executed social media strategies creating GIFs using film (trailer) footage across Instagram, Twitter and Facebook• Received acknowledgement from the national agency for expansive reach of social media strategy

Pensacola, Florida Area

• Developed skills and experience in management, negotiations, purchasing, staff supervision, leasing and construction/repairs• Negotiated rental and lease agreements• Supervised repairs and modifications for residential units• Designed and executed renovation plans• Conducted property inspections regularly

Houston, Texas Area

• Created a SWOT analysis to identify internal and external factors• Conducted research and surveys to determine the target audience• Developed creative concepts for marketing and sales promotional activities

Houston, Texas Area

• Documented all caller interactions in the customer relationship management system (CRMS)• Collaborated with Team Leads to exceed customers’ expectations • Accessed information from various websites, search engines and databases to respond appropriately to inquiries• Communicated effectively with individuals from diverse socio-economic backgrounds• Troubleshot customer technical problems such as software configuring, clearing cache, downloads, connection failure, adware and browser support

Tuscaloosa, Alabama Area

• Assisted in planning, coordinating, and creating advertising campaigns for activities and events• Responsible for the consistent monitoring and updating of social media • Acted as a liaison between the organization and clients • Worked closely with consulting and marketing teams on short term projects

Bachelor'S Degree, Integrated Communication

Associate’S Degree