Dominique (Philipp) Essig Email & Phone Number

Mclean, Va, Us

New York, Ny, Us

Bentonville, Arkansas, Us

Leading emerging consumer business initiatives, including the new GenAI Shopping Assistant, Conversation Commerce, Extended Reality, and Automated Replenishment. Accountable for end to end business, including vision, strategy, customer journeys, and long-term financial planning, with a strong focus on enhancing customer conversion, retention, and profitability.Walmart's Text to Shop named to Fast Company's Next Big Thing in Tech list (2023)

Bentonville, Arkansas, Us

General manager for Conversational Commerce at Walmart, a portfolio company within Store No8. Built NLU-based conversational experiences on Voice and Text. Conversational Commerce is reimagining how families shop and manage their households.

Hoboken, Nj, Us

Responsible for P&L, growth, and all functions for Walmart's Conversational Commerce product.

Jetblack was the first portfolio company within Store Nº8, which focused on transforming the future of retail. A members-only shopping service that combines the convenience of e-commerce with the customized attention of a personal assistant, creating a new standard of shopping with the fastest, most delightful end-to-end consumer experience.

Strategic advisor for incubated startup within Nike, Inc. Supported team will all aspects of the new venture including Product Management, Design, subscription, and more.

New York, Ny, Us

Ensure every customer receives an innovative and positive shopping experience across multiple touch-points (online, mobile, retail, etc.). Responsible for overseeing everything from engineering to customer service while managing a team focused on building and growing the business. Oversaw product management, user experience design, engineering, data science, IT, analytics and insights, and customer service ninjas functions.

New York, Ny, Us

Responsible for leading the Product Management/UX, Technology (Engineering, IT, and Data), Customer Service (our Ninjas), and E-commerce Operations teams.

Boston, Massachusetts, Us

Responsible for the product strategy, implementation, and marketing of Gilt’s customer experience. This includes designing and managing the Gilt Loyalty Program, email and mobile push communications, customer engagement through personalization and discovery, mobile experiences, and customer acquisition.

Responsible for improving Travelocity North America site stability through Site quality, error reduction, and increasing conversion. Led Travelocity North America Enterprise Accessibility effort and a cross company special assignment which involved technical and business expertise which focused on product and technical performance of all of Travelocity's North American experiences

Oversaw multiple sales and customer car teams that supported global call center operations for Travelocity's North America business. Responsibilities include Employee Development (new hire and agent recurrent training), Agent Quality, Interactive customer care (intrasite communications), Agent Effectiveness (soft skill training), and Product Management Support for the Customer Service organization. Supported both in-house and vendor facilities and supported Travelocity's in-house brands and white label partner brands.

Directed the development of global next-generation shopping initiative for North American, Asia Pacific, and European brands. Responsible for the global product management team, which defined product strategy, product definition, and requirements analysis.

Managed a team responsible for the product strategy for the Travelocity TotalTrip (Dynamic Packaging), Hotel, and Activities product lines.

Managed a team responsible for defining business requirements, integrating technology enhancements, financial analysis, and market research to analyze site performance and generate and implement future product concepts for the Air Line of Business.

Lead Product Manager to define and launch the packaging product for the Dynamic Packaging Line of Business.

Developed and managed Travelocity.com's Flights products in the marketplace, coordinating with development and industry teams.

Oversaw the redesign of the Flights Search Results page, working with the Design Team to produce a Results page that was both fundamentally Clean and easy to Navigate.

Accountable for initiating, closing, and managing third party relationships that were implemented to promote and strengthen customer retention and increase company profitability.

Ba, Policitical Science

Education record