- Implement and monitor guest service standards across all departments, ensuring that each guest has a memorable and positive experience from check-in to check-out. Address and resolve any guest issues promptly and effectively, turning potential negatives into positive outcomes and consistently seeking ways to exceed guest expectations.- Conduct regular inspections of all areas of the hotel, ensuring that all facilities and guest rooms meet stringent cleanliness and hygiene standards. Implement and enforce health and safety protocols to provide a safe environment for guests and staff, addressing any deficiencies immediately.-Collaborate with the marketing team to create and implement strategies that attract and retain guests, including targeted campaigns, promotional activities, and special events. Work closely with the sales team to optimize room occupancy rates and drive revenue growth.- Foster lasting relationships with guests by providing personalized and attentive service, addressing individual needs and preferences. Manage guests and special requests with the utmost care and attention, ensuring a high level of satisfaction and loyalty.

- Implemented streamlined processes for class registration, post- classes procedures and client communication, and product delivery systems.- Designed a comprehensive suite of documents, including inventory management, cost tracking, and well-defined class descriptions ensuring optimal resource utilization.- Managed daily studio communications with compelling and informative messages about or Studio products and classes, and announcements to keep our clients informed and engaged.- Established ongoing dialogue with art professors, fostering seamless integration of their expertise into the studio's offerings for special events, occasions, and weekly coordination.

- Established and tracked performance metrics to measure the impact of our strategies, allowing for data-driven adjustments and optimizations.- Facilitated cross-functional collaboration by conducting regular meetings, addressing regional concerns, and ensuring a unified brand presence across commercial, marketing, operations, and experience customer service teams.- Gathered and analyzed data for the implementation of strategies to increase Revenue per Occupied Bed (RevPOBs) and online Rating Index (ORI) resulting in a tangible enhancement of financial performance & guests satisfaction.

- Implemented pre-opening business plans for all pre-opening hotels with different departments including marketing, commercial, legal, revenue management, experience, food & beverage, human resources, brand, operations, finance, and development to ensure that the project and the operation team comply to all pre-opening processes, operational brand standards, legal requirements, etc- Supported in the pre-opening of 7 new hotels and 7 hotel expansions across Latin America.- Promoted cross-team communication through regular meetings, addressing individual project circumstances, and ensuring tailored strategies for each opening's optimal success.

- Created, edited, and revised proposal documents and prepared necessary reports using Adobe InDesign, Illustrator, and Photoshop for a wide range of government bids. - Collaborated and coordinated with various departments and sub-consultants to build new content, update existing files, and request necessary information needed to meet multiple deadlines. - Managed special projects awarded to the firm, consistently updated marketing tracking systems, and recommended processes for improvement within the department.

-Designed a new website to display all fraternity aspects and events relevant to the public, increase alumni donations, and highlight members’ achievements.-Managed all social media accounts and created content to increased viewership and followers by 30%.

- Developed and planned social media content strategy to increase brand exposure and engagement, and target audience reach. - Edited photographs and created graphics using Adobe Lightroom, Photoshop and Illustrator. - Designed visual content and logos for different clients utilizing Adobe Illustrator.

- Assigned a lead role in the coordination of events (conferences, supplier management, and public relations events with influencers) for the hotel opening.- Implemented marketing techniques to help increase customer interaction, sales and exposure among locals and guests.- Identified and implemented optimization in the marketing department so that promotions launched through social media and on-sight could reach the right audience at the right moment.

- Developed a self-understanding of physical abilities in order to improve and achieve high levels of flexibility, agility, coordination, and rhythm.- Collaborated with choreographers and dancers in order to improve and refine dance routines.

-Revamped class routine for 10 – 12-year-old students by implementing new techniques, positions and choreographies to further their ballet education-Promoted within 1 month to the main teacher, responsible for the competition team

-Student coordinator in annual recital for 3-10-year-old students-Delivered lessons and plan routines for approximately 80 students-Responsible for taking attendance and creating a rewards program for students