Collaborate closely with recruiters to coordinate and manage their schedules for mock interview sessions.Match recruiters with applicants, ensuring optimal pairings for interview simulations.Schedule and organize mock interview sessions via Google Meet.Take detailed notes during sessions to capture key insights and feedback.Led a CV audit initiative to review and enhance applicant resumes.Oversee session operations to ensure smooth execution and effective communication.

● Maintained and organized calendar for senior leaders, optimizing their daily activities and improving time management by 35%, facilitating a smoother workflow and timely decision-making.● Handled a broad range of administrative tasks including filing, saving, and scanning documents, improving document retrieval times by 40%, and enhancing overall office organization. ● Arranged and confirmed over 50 meetings and scheduled appointments monthly, ensuring effective communication and smooth calendar management for managers, resulting in a 25% increase in operational efficiency.Leveraged time management skills to prioritize tasks effectively, resulting in a 95% on-time completion rate. ● Managed Social media channels, resulting in a 60% increase in client engagement and improved communication.● Ensured accuracy and reliability in data entry word processing tasks, maintaining a high standard of quality and attention to detail in all administrative responsibilities, achieving a 99% accuracy.

● Achieved a 95% customer satisfaction rating by efficiently handling over 50 daily inquiries via phone, email, and live chat.● Improved service efficiency by identifying common issues and providing feedback to the product development team, contributing to a 30% reduction in recurring problems.● Developed strong relationships with customers through active listening and empathetic communication, resulting in positive feedback and a 10% increase in client retention.● Consistently met or exceeded monthly performance targets, including average handle time and resolution time, demonstrating a commitment to excellence and customer-centricity.● Collaborated with cross-functional teams to develop and implement best practices for customer service, enhancing overall service quality and consistency.● Enhanced productivity by anticipating customer needs and delivering outstanding support, contributing to team performance and individual KPIs.

• Achieved an excellent drawer balancing record of zero shortages and overages throughout tenure.• Built rapport with customers, displayed friendly, attentive service in all interactions.• Recorded all transactions promptly, accurately and in compliance with school procedure.• Tallied money in the cash drawer at the beginning and end of each work shift.• Ensured bills were collected and correct payments were made.• Maintained positive relationships with clients to encourage repeat and recurring business.