* Guide senior IT engineers in developing critical SOX financial applications, ensuring high reliability and service quality while meeting strategic benchmarks.* Cultivate key relationships with business units, serving as escalation point for risk issues and shaping application security (AppSec) strategies.* Oversee digital solution capabilities, providing strategic insights for build-or-buy decisions and implementation of cutting-edge technologies.* Influence IT innovation, aligning strategies with organizational goals to drive operational excellence and foster a culture of continuous improvement.* Implement robust risk management protocols, enhancing security measures and ensuring compliance across all IT systems and applications.* Foster cross-functional partnerships, addressing critical risk issues and developing comprehensive application security strategies.

K&E Brothers Enterprises, LLC is a Minority-owned, Woman-owned, and Veteran-owned Consulting & Signing Agency that offers and provides superior advice and expertise to Professionals & Organizations. K&E Brothers Enterprises, LLC specializes in supporting the Private Sector industry and providing multiple Mortgage Lending services, such as: Notary Public Services, Mortgage Signing Agent Services for Titles, Escrows & Closings, Citizenship Verification & I-9 Employment Verification Services, Wedding Officiant Services, Power of Attorney Services, and many more.K&E Brothers bring over 40 years of experience implementing and leading digital transformation initiatives for multiple Fortune 500 Companies, including improving overall Business Operations by leading multiple business initiatives and multi-million-dollar projects. We are experts in Operations, Strategy, Management, IT (including Infrastructure and Cyber Security), Finance, Marketing, HR, and Supply Chain Management across all industries.

Provide multiple Mortgage Lending services, such as: Notary Public Services, Mortgage Signing Agent Services for Titles, Escrows & Closings, Citizenship Verification & I-9 Employment Verification Services, Wedding Officiant Services, Power of Attorney Services, and many more.

Overview: As the Chief Operating Officer, provide support for all functions of the Commercial Transportation & Freight departments. • Develop new and grow existing Shipper and Carrier relationships, by working with Logistics, Shipping, and Distribution Center Leaders and Managers, to ensure efficient freight forwarding management and a seamless experience.• Develop high level processes that drive KPIs as well as tactical execution.• Define rates, confirm route management, and ensure coverage and compliance with qualified carriers.• Ensure Federal Motor Carrier Administration (DOT) compliance via TPM Systems.• Provide support and instruction to agents and carriers as they triage on-route issues.

* Provided a full scope of services and support for all Sarbanes Oxley (SOX) strategic initiatives and data quality process improvement across all lines of business that support the Truist Organization.* Directed multi-million-dollar projects for Enterprise ITSM and CMDB platforms, implementing automated solutions to support SOX and Risk Management efforts.* Spearheaded SOX initiatives, ensuring robust risk management and timely financial filings while collaborating with CFO and risk teams to address audit findings.* Piloted the development of Service Catalogs and Workflows in ServiceNow, revolutionizing ITSM and CMDB platforms for multiple CIOs and enhancing technology processes.

* Fostered key relationships with business units, serving as escalation point for risk issues and supporting strategy formulation for Application Security.* Sculpted change strategies to inspire teams, driving significant cultural shifts essential for business advancement and innovation.* Analyzed and aligned infrastructure data across ServiceNow, CMDB, ITSM, and InfoViewer, enhancing overall system integrity and efficiency.* Delivered impactful data visualizations and dashboards using Excel and PowerPoint, facilitating informed decision-making at senior leadership level.* Pioneered change strategies to drive cultural shifts, fostering team engagement and business advancement in a dynamic healthcare environment.

* Implemented cutting-edge usability tools and research methods, providing actionable insights to drive future product enhancements and user experience.* Guided cross-functional teams in creating end-to-end test strategies, fostering a culture of quality and user-centric design in software development.* Developed comprehensive test strategies, aligning with business goals to enhance product quality and user satisfaction for SAS Institute's analytics software.* Forged implementation of cutting-edge usability tools, generating actionable insights for continuous product improvement and enhanced user experience.

* Led IT projects for major clients, enhancing tech infrastructure and operational efficiency.* Analyzed business processes, recommended tech solutions, improved client capabilities.* Coordinated system migrations, streamlined processes, drove measurable operational improvements.* Crafted governance policies, aligned IT services with business needs, ensured strategic investments.*Collaborated with cross-functional teams, executed large-scale IT implementations.

• Led multiple lines of business initiatives and multi-million-dollar projects for multiple clients, such as: Wells Fargo Dealer Services, GlaxoSmithKline (GSK), IQVIA (formerly Quintiles), and MetLife. • Thoroughly analyzed the business processes of each organization for inefficiencies and made recommendations for solutions and improvements that could be accomplished through new technology or alternative uses of existing technology.• Provided oversight, coordination, and performed research and analysis while leading system migrations, and working with development teams to build out processes across multiple business units.• Facilitated creation of governance policy for adoption by board of directors and committee chairperson.• Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.• Developed reports and financial sheets for annual budgets and senior leadership goals.• Prepared and recorded meeting minutes and documented actions taken as result of board meetings, committee meetings and special sessions.• Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders.

• Led multiple lines of business initiatives and multi-million-dollar projects for multiple clients, such as: Wells Fargo Dealer Services, GlaxoSmithKline (GSK), IQVIA (formerly Quintiles), and MetLife. • Thoroughly analyzed the business processes of each organization for inefficiencies and made recommendations for solutions and improvements that could be accomplished through new technology or alternative uses of existing technology.• Provided oversight, coordination, and performed research and analysis while leading system migrations, and working with development teams to build out processes across multiple business units.• Facilitated creation of governance policy for adoption by board of directors and committee chairperson.

• Led multiple lines of business initiatives and multi-million-dollar projects for multiple clients, such as: Wells Fargo Dealer Services, GlaxoSmithKline (GSK), IQVIA (formerly Quintiles), and MetLife. • Thoroughly analyzed the business processes of each organization for inefficiencies and made recommendations for solutions and improvements that could be accomplished through new technology or alternative uses of existing technology.• Provided oversight, coordination, and performed research and analysis while leading system migrations, and working with development teams to build out processes across multiple business units.• Facilitated creation of governance policy for adoption by board of directors and committee chairperson.

• Led multiple lines of business initiatives and multi-million-dollar projects for multiple clients, such as: Wells Fargo Dealer Services, GlaxoSmithKline (GSK), IQVIA (formerly Quintiles), and MetLife. • Thoroughly analyzed the business processes of each organization for inefficiencies and made recommendations for solutions and improvements that could be accomplished through new technology or alternative uses of existing technology.• Provided oversight, coordination, and performed research and analysis while leading system migrations, and working with development teams to build out processes across multiple business units.• Facilitated creation of governance policy for adoption by board of directors and committee chairperson.

* Coordinated cross-functional teams for system migrations, minimizing downtime. Facilitated seamless communication between IT and HR, ensuring smooth operations.* Maintained meticulous oversight of Compass and Talent Review Performance Management environments. Ensured data integrity and system reliability for critical HR functions.*Led HR metrics reporting across units, ensuring compliance with EEO, VETS, AAP standards. Streamlined processes for timely insights on attrition trends. Implemented data-driven strategies, enhancing decision-making capabilities.

* Led finance transformation, enhancing structure and digital tools for better growth.* Implemented strategic initiatives, boosting financial performance and efficiency.* Partnered with leaders to assess risks, improving decision-making and stability.* Adopted advanced finance tools, streamlining processes and increasing productivity.* Aligned financial strategies with business goals, supporting sustainable growth.

• Reviewed, identified, updated, and prioritized strategic initiatives to provide comprehensive support to senior leadership.• Facilitated creation of governance policy for adoption by board of directors and committee chairperson.• Overhauled budgets and communication initiatives to reduce expenses for facility management.• Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies, and decisions.• Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.• Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences.• Evaluated applications against outline specifications to approve, reject or recommend adjustments files.• Participated in organization re-branding and targeting of new markets and programs to attract and retain members.

• Reported trends and metrics culled from pension benefit data to develop programs, policies, and solutions.• Loaded weekly and ad hoc proposal files into group plan administration system.• Contributed to operational changes across departments with shared system requirements.• Acted as primary contact for over 100,000 employees for benefit system input and database updates.• Recommend procedural changes and efficiencies by reviewing workflow and quality control.• Delivered communication and training for benefit administrators on new plans and changes.• Reviewed claims activities and wrote detailed reports.• Provided subject matter expertise on eligibility, coverage and other benefits matters.• Implemented quality assurance reviews to verify accuracy of plan files through troubleshooting and problem resolution.• Safeguarded integrity and accuracy of defined benefit and health and welfare pension plan proposals and changes in organization's internal financial system.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.• Established and oversaw performance targets for 5 or more call center associates.• Developed quality employees within call center to take over leadership positions.• Interpreted management directives to define and document administrative staff processes.• Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.• Created team rotations to man center effectively during peak hours.• Trained team members on performance metrics and consumer behavior identification.• Managed scheduling for agents and product specialists to foster increased productivity.• Developed process controls and metrics for daily management of call center.• Executed Monthly Performance Plans with representatives to identify production gaps.• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

• Responsible for outbound customer care calls to contribute to division customer growth by saving and retaining customers through outbound collections calls• Sold new service and upgraded existing customers• Answered questions and provided assistance to potential and current Time Warner customers• Converted competitive customers to TWC subscribers; administered current TWC customers new and cost effective services• Conducted other outbound calling projects as needed by meeting and/or exceeding monthly and annual goals• Instructed, directed, and checked the work of personnel• Acted as team leader for several projects with moderate budgets• Performed data analysis, data entry, identified trends, root causes, and communicated observations

• Greeted and welcomed guests upon arrival• Registered guests into the system, verified registration, address, and credit information• Promoted the Extended Stay Hotels program and provided recognition and benefits to all present members• Accepted payment for guest accounts both at time of registration and check out• Maintained a house bank , made deposits, and accurately reported receipts daily• Cashed checks, exchanged currency for guests if applicable, and posted miscellaneous charges as requested• Performed data entry by inputting guest information into Nitevision database