Tasks included:- Customer service- Order management- Invoicing- Website and webshop maintenance- Production planning- Proposals for new projects- Project planningWhen required: - Various tasks included in the manufacturing of dinnerware etc. in bone china and stoneware- Packing- Shop assistant- Guide

- Various tasks included in the manufacturing of dinnerware, coffee and tea sets etc. in bone china and stoneware- Shop assistant- Guide

Skärgårdsmuseet, Stavsnäs, Värmdö Municipality (museum for local history in the archipelago east of Stockholm). NB: Part time.* Create and maintain yearly information plan * Send event info to media and web portals * Design advertisements and flyers* Design folders and other information material

NB: Part time.* Maintain and develop the Museum's web site* Set-up and maintain information about the Museum at web portals, e.g. Visit Värmdö and Hembygdsportalen* Manage and develop the Museums presence on social media

* Tested, validated, selected, implemented and maintained applications for process management support. * First and second level support on process management applications. * Cooperated with similar roles in other countries. * Developed and maintained documentation related to process management applications. * Designed and maintained an intranet site where process and application documentation was made available to users. * Developed procedures for archiving of data in process management applications. Made the physical archiving where applicable.* Developed and maintained processes and procedures for access management.* Worked as subject matter expert in projects within Strategic Outsourcing.

* Tested, validated, selected, implemented and maintained applications for process management support. * First and second level support on process management applications. * Cooperated with similar roles in other countries. * Developed and maintained documentation related to process management applications. * Developed and maintained processes and procedures for access management.* Worked as subject matter expert in projects within Strategic Outsourcing.

* Tested and implemented processes for Helpdesk.* Cooperated with leaders for processes related to Helpdesk, e.g. problem and change management.

* Support to external customers, mainly within the Nordic countries. * Contact with customers' management teams within the area of Helpdesk services. * Focal point for communication and cooperation with other teams. * Scheduling for first level support personnel.* Requirement gathering for and testing of Helpdesk support applications.

* First and second level application support to IBM Nordic.* Developed, maintained and carried out education. Main area: relational databases (e.g. DB2, SQL, QMF); Backup area: word processors (e.g. DCF, Lotus WordPro)

* Editor of user guides.* Developed report templates.* User support on order management applications.* Filing, travel booking, invoicing and other administrative tasks