Dominique A. Youakim Email & Phone Number

Remote

Denver, Colorado, United States

Denver, Colorado, United States

Greater Denver Area

● Analyzed market demands and rate structures for thousands of homes, both internationally and in the U.S.● Identified and corrected weaknesses in vacation rental listings and pricing structures to increase rental revenue.● Branded and promoted a team that was not established prior.● Navigated SalesForce, and created cases working directly with teams company wide.

Greater Denver Area

● Served as the most escalated point of contact for over 1600 homeowner accounts.● Worked directly with City Officials for various cities and/or states to stay in compliancewith all rental regulations, permits, and policies.● Collaborated closely with the Sales Team to help regulate potential homeowners joiningthe network and determine quality of the home, projected income, and ensure a good fit.● Retained accounts and worked closely with homeowners to address concerns andprevent resignations from the network.● Proactively reached out to under-performing properties and made adjustments togenerate year over year financial growth.● Presented monthly webinars for 100+ attendees.● Remained agile and handled escalated situations promptly such as natural disasters,issues with guests or homeowners on site, or police involvement.

Greater Denver Area

● Analyzed market demands and rate structures for thousands of homes, both internationally and in the U.S.● Identified and corrected weaknesses in vacation rental listings and pricing structures to increase rental revenue.● Branded and promoted a team that was not established prior.● Navigated SalesForce, and created cases working directly with teams company wide.

Greater Denver Area

● Responsible for making adjustments to the vacation rental listing advertisements.● Made nightly rate adjustments according to seasonality and demand.● Answered and address 30+ calls per day at a rapid pace.● Managed 30+ cases daily with various concerns or requests from homeowners in adesignated queue within SalesForce.

Greater Denver Area

● Maintained in-depth knowledge of services while managing 30-40 client accounts, resulting in positive relationships and customer satisfaction.● Quickly provided customer solutions via email, phone, or chat.● Consistently met and surpassed daily, weekly, and monthly goals.

Greater Denver Area

● Worked directly with customers to process registration payments for upcoming events, as well as resolve any technical issues.● Built event pages for upcoming Webinars within ConferenceEdge software.● Used HootSuite to update the company’s social media posts.● Compiled customer support metrics for analysis.