Jan 2024 - Present
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Don Acolentaba Email & Phone Number
System Administrator | Service Desk Analyst | Senior Service Desk Analyst | Knowledgebase Manager | Service Desk Operations Lead
at
Glitch Productions
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
System Administrator | Service Desk Analyst | Senior Service Desk Analyst | Knowledgebase Manager | Service Desk Operations Lead
Location
Lidcombe, New South Wales, Australia
Company size
Who is Don Acolentaba? Overview
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Quick answer
Don Acolentaba is listed as System Administrator | Service Desk Analyst | Senior Service Desk Analyst | Knowledgebase Manager | Service Desk Operations Lead at Glitch Productions, a company with 21 employees, based in Lidcombe, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Don Acolentaba.
Don Acolentaba previously worked as System Administrator at Glitch Productions and Service Desk Analyst at Telstra Purple. Don Acolentaba holds Diploma, Accounting from Tafe.
Company email context
Email format at Glitch Productions
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Glitch Productions
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Profile bio
About Don Acolentaba
Don Acolentaba is a System Administrator | Service Desk Analyst | Senior Service Desk Analyst | Knowledgebase Manager | Service Desk Operations Lead at Glitch Productions.
Current workplace
Don Acolentaba's current company
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11 roles
Don Acolentaba work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst
Lv 1 and 2 troubleshooting for mobile phone and tablets for multiple customers across various platforms.
Apr 2022 - Sep 2023
Service Desk Operations Lead
Aug 2021 - Mar 2022
Service Desk - Knowledgebase Manager
Mar 2021 - Aug 2021
Senior Service Desk Analyst
Jan 2018 - Mar 2021
Service Desk Analyst
Jun 2016 - Feb 2018
Service Desk Agent
- o Achieve and maintain 99% quality call ratingo Achieve and maintain 75% First call resolved rating
- Level 1 Support and minor Level 2 support
- Password reset in AD and Mainframe systems
- Reassign/raise tickets to other support teams for complex issue and specific applications
- General computer maintenance for Service desk computers.
- Processing emails: answering queries and assign tickets based on request
Aug 2015 - Jun 2016
Senior Solutions Engineer
Jun Technology Solutions
Quotation creationRemote supportOnsite supportParts ordering and pickingDelivery driverComputer builderCustomer and supplier relationsMaintaining social media
Sep 2013 - Dec 2014
Online Manager
Adding and removing products from online storeUpdating pricing Managing online orders.Shipping online ordersResolving customer conflictCredit card fraud checkingAnswering inquires via email and phoneProviding complex system quotesDesigning computer systemsArranging labour for system ordersMaintaining social media
Nov 2012 - Jan 2013
Senior Technician And Salesperson
Assembling desktop computers and serversRepairing laptops and desktop computer (hardware and software)Providing technical supportGeneral cleaning dutiesTraining new staffOrder pickingQuality checkingGeneral Sales
Jan 2008 - Nov 2012
Apr 2008 - Sep 2008
2 education records
Don Acolentaba education
Diploma, Accounting
Education record
Patrician Brothers College Fairfield
FAQ
Frequently asked questions about Don Acolentaba
Quick answers generated from the profile data available on this page.
What company does Don Acolentaba work for?
Don Acolentaba works for Glitch Productions.
What is Don Acolentaba's role at Glitch Productions?
Don Acolentaba is listed as System Administrator | Service Desk Analyst | Senior Service Desk Analyst | Knowledgebase Manager | Service Desk Operations Lead at Glitch Productions.
Where is Don Acolentaba based?
Don Acolentaba is based in Lidcombe, New South Wales, Australia while working with Glitch Productions.
What companies has Don Acolentaba worked for?
Don Acolentaba has worked for Glitch Productions, Telstra Purple, Tata Consultancy Services, Telstra, and Msc Mobility.
How can I contact Don Acolentaba?
You can use AeroLeads to view verified contact signals for Don Acolentaba at Glitch Productions, including work email, phone, and LinkedIn data when available.
What schools did Don Acolentaba attend?
Don Acolentaba holds Diploma, Accounting from Tafe.
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