• Closely monitored team performance, identifying improvements and managing change.• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.• Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.• Kept sales, staff performance and store activity stored in shop system , for week-end reporting to the owner.• Oversaw stock control to maintain sufficient inventory levels and minimise waste.• Created positive working environments by offering support and guidance to staff.

• Delivered excellent service to customers.• Effectively coordinated teams.• Managed customer feedback system.• Interpersonal skills developed from teamwork among hotel staff.

• Provided high standard of customer service.• Clarified customer queries with accuracy.• Effectively managed phone calls.• Helped customers to plan their day.